JZ
Jacques Z
1 reviews | Active since Nov 2018
23 Nov 2018, 22:21
NO INTERNET CONNECTION on Wireless Access Points, 1 to 5
Absolute pathetic!!! - No internet service since August 2018!!! - still not working. Can't connect to Jenny Wifi Hotspot 1,2,34 and 5. Have reported it to the technicians visiting the site on a weekly basis, they've got a roof full of equipment on Potch Towers, but the tenants can't connect. No internet on mobile, tablets and pc's. Jenny Wifi Hotspot 1 to 5 showing in list of wif available, when trying to connect, NOTHING HAPPENS!!! PORTAL PAGE to connect or to put voucher in not showing, popping up!!! PLEASE FIX as we've got valid vouchers we've bought, but we can't connect to use the data!!!
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Jenny Internet's replyOfficial
26 Nov 2018, 07:44Dear Valued Client
Thank you for bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
A new support ticket has been logged with ***-11-26-63.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
A new support ticket has been logged with ***-11-26-63.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Jenny Internet's reply26 Nov 2018, 07:44
Official
Dear Valued Client
Thank you for bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
A new support ticket has been logged with ***-11-26-63.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
A new support ticket has been logged with ***-11-26-63.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet