FG
Freddie G
1 reviews | Active since Apr 2025
29 Apr 2025, 22:54
No internet after they fixed it
Jenny onternet service was great up till now im struggling with a problem of my internet that drop away for 2min every hour. So the tec on the call centre say hes very busy i need to wait. For 3day i get no reply if i sent a msg and now on day 3 when i sent agaon he reply that he fixed it and gone is my internet. And he does not reply at all now and im busy with work on my pc and im loosing money now and no reply. Can some one advise me on a service provider in Delmas erea please cause im over this. I always had good sirvice up till now. I think this is really bad
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Jenny Internet's replyOfficial
30 Apr 2025, 09:41Hi Freddie,
Thank you for your feedback, and I’m really sorry to hear about your recent experience.
We completely understand how frustrating it must be to deal with intermittent internet issues—especially when it affects your work and income. This is certainly not the level of service we aim to provide, and I want to sincerely apologize for the delays in communication and the inconvenience caused.
We truly appreciate your loyalty over time, and we’d like the chance to make things right. Your concern has been noted and escalated, and we’re working to resolve the issue as a priority.
Thank you again for bringing this to our attention, Freddie. We hope to regain your trust.
Kind regards,
Amanda
Thank you for your feedback, and I’m really sorry to hear about your recent experience.
We completely understand how frustrating it must be to deal with intermittent internet issues—especially when it affects your work and income. This is certainly not the level of service we aim to provide, and I want to sincerely apologize for the delays in communication and the inconvenience caused.
We truly appreciate your loyalty over time, and we’d like the chance to make things right. Your concern has been noted and escalated, and we’re working to resolve the issue as a priority.
Thank you again for bringing this to our attention, Freddie. We hope to regain your trust.
Kind regards,
Amanda
Jenny Internet's reply30 Apr 2025, 09:41
Official
Hi Freddie,
Thank you for your feedback, and I’m really sorry to hear about your recent experience.
We completely understand how frustrating it must be to deal with intermittent internet issues—especially when it affects your work and income. This is certainly not the level of service we aim to provide, and I want to sincerely apologize for the delays in communication and the inconvenience caused.
We truly appreciate your loyalty over time, and we’d like the chance to make things right. Your concern has been noted and escalated, and we’re working to resolve the issue as a priority.
Thank you again for bringing this to our attention, Freddie. We hope to regain your trust.
Kind regards,
Amanda
Thank you for your feedback, and I’m really sorry to hear about your recent experience.
We completely understand how frustrating it must be to deal with intermittent internet issues—especially when it affects your work and income. This is certainly not the level of service we aim to provide, and I want to sincerely apologize for the delays in communication and the inconvenience caused.
We truly appreciate your loyalty over time, and we’d like the chance to make things right. Your concern has been noted and escalated, and we’re working to resolve the issue as a priority.
Thank you again for bringing this to our attention, Freddie. We hope to regain your trust.
Kind regards,
Amanda