Never again

I used the services of Jenny internet for 12 months from June 2021 to June 2022. Initial service to get the installation and connection done was good, but I rarely got the speed I paid for. 6 weeks before the contract term expired, I notified Jenny Internet that I will not continue with their services, as per contract requirements. I received no response from Jenny Internet and send a number of follow up emails, and eventually, I was contacted the day before the service was to be stopped (20 minutes before end of business to be exact). The service was stopped on the day the contract expired, but Jenny Internet took another month's premium from my bank account (even though the services was paid for in advance and they had no claim to more payments). After I made numerous phone calls to Jenny Internet and I sent emails to Jenny Internet, I was promised a refund, but 3 weeks later I am still waiting for my refund and as per normal, nobody from Jenny Internet contacted me to manage my expectations. Jenny Internet is the worst and I would not recommend them to my anyone... They want you to perform in advance (payments), but they do not perform on their commitments, nor do they communicate to you when they stuffed up.