MONEY FOR NOTHING

No service , since 9 Dec 2022 to date 11 Jan 2023 multiple calls and tickets with no resolve.... Call desk adviced me the matter will be escalated to the manager , today only??? The call desk want to use the excuse that the technician is not local (Bloemfontein) - how is this a paying customers problem?? They don't hesitate to take their money every month BUT no service at all. When asked for an ETA, they want us to give them time to sort it out, but we have been giving them more than 10 calls throughout Dec and Jan and logged tickets with the same reference numbers - but we do not receive feedback - EVER!! No response on their WhatsApp support groups, no feedback when you call. We are willing to pay for the dish to be re-alligned as there was bad winds and storms in our area, but no one is willing to help us or give us proper feedback - first they wanted to use loadshedding as an excuse, then the signal that we are too far away (which was never an issue with our internet) and now that the technician is too far away to attend to our dish that is not aligned. Absolutely useless - we experienced problems after the storms and have had the dish aligned previously, but they wanted to run tests and speed tests which we never received feedback on. Then the excuse of our dish is too far away and we signed an indemnity regarding that, BUT we never experienced the issues we are having now...the speed is less than 1mb/s upload and download. Which was never this bad untill we experienced the storms - so we know what needs to be done, but they do not want to help us.