Hellopeter
Share Your Experience
CL
Carla L

1 reviews | Active since May 2025

21 May 2025, 09:27

Jennys Internet (??)

Not the first time they have disappointed but the first time I am reviewing. Emailed a complaint to them, received only a reply to 'rate' them 1-5, when I rep**** 1, I was told that my 'ticket had been resolved'. Paying rental on equipment that, when it bombed, the technician charged me CASH for a replacement. Their accounts department confirmed that the router was part of my rental......? (Off for 1 week). No credit on my account. Off over the weekend again. Same technician let us know "he cant get to the tower, gate is locked". And that was that, shoulder shrug, indifference. The call centre is helpful to the degree that they can be but with the ground crew expertly lagging in service, its all downhill. Their accounts department are EXCELLENT though, never missing a debit order on my account. don't think I will recommend.

0
Replies (3)
Jenny Internet
Jenny Internet's reply26 May 2025, 09:42
Official
Hi Carla, please note that we are busy with the investigation regarding the rental and the router issue. We will be contacting the installer as well to check the reason for the cost. 

Regards
Amanda
CL
Carla L's update23 Jul 2025, 14:19
Reviewer Update
Still no feedback regarding the charges mentioned above. Additionally there is an Issue with wifi dropping completely/ lagging, which continues since 12.07.2025, when the help desk ran extensive tests and informed us that a technician would be sent to rectify the hardware issue. No technician to date. No improvement on service. "***8, A wireless support ticket has been opened as per your request. Reference Number: ***. Our team will review your request during support hours and provide further updates accordingly. Best regards, Jenny Ticketing System" Latest message at 18h54 22.07.2025. I can't anymore. This problem is becoming costly.
Jenny Internet
Jenny Internet's reply24 Jul 2025, 11:39
Official
Hi Carla,

I hope this message finds you well.

I would like to inform you that we have spoken to the installer, and he confirmed that the dish currently in use belongs to Jenny, which is why it is being rented.

Additionally, I have spoken to management regarding the missed appointment on the 14th. We are aware that the installer was supposed to visit your premises on that date, and arrangements are currently being made to ensure the visit takes place as soon as possible.

Please rest assured that once the dealer has been to your premises, we will proceed to arrange a credit note for you accordingly.

Thank you for your patience and understanding.

Kind regards,
Amanda