Jenny services are non-existent

2026/03/19 :

We contacted Jenny Internet to report that the site had no internet connection. Their initial response was to tell us to check the ethernet cable between their router and ours. We confirmed multiple times that everything was correctly plugged in, yet they insisted that their router had internet. Due to the delay in them scheduling a technician, we sent our own technician to site. Upon arrival, he found that the Jenny router was actually powered off. He replaced the power supply, and we immediately informed Jenny Internet, asking them to disregard their callout. Despite this, on 2026/04/04 we received a call stating that their technician was on site and that everything should be working. Each time a technician is sent out, we repeatedly request that they contact us so we can test while they are on site, but this never happens. They leave without confirmation, and within a day or two the link drops again, forcing us to restart the entire process.

2026/04/16 :

I logged another ticket advising that the Jenny router was off again. I attempted to send a video as proof, but their system could not receive it, so I sent photos instead clearly showing the issue. I also advised that the router itself is likely faulty and needs to be properly checked, or alternatively that we could configure our own router to restore service for the client. We were assured that a technician would be on site on 2026/04/17, but no one arrived. On 2026/04/18, I then received a message stating that the issue had been resolved, yet when we checked, there was still no internet connection.

2026/04/20 :

I logged yet another ticket stating that the line was down. A technician called me and initially insisted that they could see usage on the link. He then placed me on hold for approximately 10 minutes while checking. After this delay, he confirmed that there was an issue with the router—something I had already reported four days earlier. After nearly a month of ongoing issues and repeated explanations, I was once again told that a technician would be on site on 2026/04/20, which at this point is difficult to believe based on past experience.

Overall, we are paying for a service that we are simply not receiving. Due to the ongoing instability and repeated failures on Jenny Internet’s side, we have had to install a fai***** solution at our own expense just to maintain basic connectivity for the client. The service has been consistently unreliable, with poor communication, delayed responses, and a lack of proper troubleshooting. Issues are misdiagnosed or ignored, technicians fail to communicate while on site, and problems remain unresolved for extended periods. This has caused continuous disruption and unnecessary cost and effort on our side.