Jenny Internet, WORST service provider!!!

Item: Jenny Internet
Rating: 1
Author: Nolene H

Have had problems with Jenny Internet for the last six months with bad signal, interrupted service not to mention the overall lack of interest from their "friendly" support service. If I could rate their service "0" I would have done so gladly. We are losing business due to a service provider that has no interest in their clients. We make two to three calls per day to the Help Desk which results in us having to pay for airtime with the promise of their non-existant follow up of the problem and return of our calls. We are told that the technicians are working on it but the problem is never resolved. On numerous occasions we have asked to speak to the supervisor or person in charge and were told that the person would call back or was on lunch. We would not reccomend Jenny Internet to our worst enemies but unfortunately they have the monoply in our little town.

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Replies (1)

Jenny Internet's replyOfficial

21 Jan 2026, 17:04

Good day, Thank you for taking the time to share your experience. We sincerely apologize for the prolonged service issues you’ve faced over the past six months. This is far below the standard we aim to deliver, and we fully understand the impact that unreliable connectivity can have on your business. We acknowledge your frustration regarding repeated signal problems, interrupted service, lack of follow-up, and the difficulty in obtaining meaningful assistance or escalation. The experience you’ve described — including frequent calls, additional airtime costs, and unfulfilled promises — is unacceptable, and we take responsibility for this. We would like to urgently escalate your case to senior management for a thorough review and resolution. Please find attached referrence number ***

We regret the inconvenience this has caused and appreciate your candid feedback, which helps us identify where we must improve.
Kind Regards
Cathy

Jenny Internet's reply21 Jan 2026, 17:04

Official