1 reviews | Active since Dec 2020
Jenny Internet Worst provider ever.
Technicians are hardworking and always willing to help...the actual service that is delivered, or rather NOT delivered, is probably the worst EVER. I installed very expensive cameras in my shop and litteraly everyday I receive the following text: "Dear Client, Kindly be advised that your Jenny Wireless Internet may experience limited or no connectivity due to a Technical problem. Technicians are working on resolving the matter. Thank you for your patience. Kind Regards, Jenny Internet, ***." Since I've installed Jenny about 2 years ago, I have received probably over 100 of these texts. My cameras are useless and so is my wifi. I am at the point of ripping out the dish I was charged R3500 and use it for a braai. I am 100% sure I would get more work out of it. If you are thinking of installing Jenny, DONT! While the dish was under warranty it stopped working, techs came out and told me some sort of box was broken, and I had to buy a new dish. After much, deliberation, they agreed to replace it for free, but only due to the help from the technicians, which are great. Jenny should just stop and leave it to the pro's.
I must add the following, as I mentioned in my review, Jenny Internet has great and helpful staff as well as great technicians. I did receive a ticket as well as a call early this morning regarding our issues. Bear in mind, I am not the type of person to complain after the first issue, but this was way past that. It would seem that the area we live in, which is far removed from large cities (800km from Cape Town, ****m from Jhb), there is an issue with the connectivity in our area, hence the numerous complaints of other people in my area. The consultant that called me was helpful and friendly as always and explained to me what the real issue is and that they have made it their priority to sort it out. So I trust in Jenny to sort this out in a timely manner. Thank you again for contacting me, the main reason I left all my contact details because I believe if you have an issue you should not complain anonymously otherwise your issue will not be sorted out, but luckily the right person called me up, explained the issue, and now I am better informed and the consultant also understands my frustration. So thank you for taking the time to reach out to me and explaining what the issue is, again, helpful, friendly staff can make even the worst situation bearable.
Best regards
I must add the following, as I mentioned in my review, Jenny Internet has great and helpful staff as well as great technicians. I did receive a ticket as well as a call early this morning regarding our issues. Bear in mind, I am not the type of person to complain after the first issue, but this was way past that. It would seem that the area we live in, which is far removed from large cities (800km from Cape Town, ****m from Jhb), there is an issue with the connectivity in our area, hence the numerous complaints of other people in my area. The consultant that called me was helpful and friendly as always and explained to me what the real issue is and that they have made it their priority to sort it out. So I trust in Jenny to sort this out in a timely manner. Thank you again for contacting me, the main reason I left all my contact details because I believe if you have an issue you should not complain anonymously otherwise your issue will not be sorted out, but luckily the right person called me up, explained the issue, and now I am better informed and the consultant also understands my frustration. So thank you for taking the time to reach out to me and explaining what the issue is, again, helpful, friendly staff can make even the worst situation bearable.
Best regards