Jenny internet. Worst ISP

My wifi is off since Saterday because of a lightning strike at the Nigel tower. According to Andre the owner of the tower is that the tower is up and running. So the problem is on Jenny's side. So I call them and every agent had another excuse of what the problem is. My wife spoken to Justen and he told my wife that we had to wait and it can be a few days before they resolve our problem because the technical department have other problems to resolve before they can or will attend to my problem. My wife is running a business that depends on the internet and had to buy data to tend to her customers. When she mention that to Justen, he made a remark and said he will log a quiery about that to. Its a waist of time to call them because they cant help with anything. They have a list of excuses in front of them and if they ran out of excuses then they open a ticket and we must wait for them to fix it. To be honest I think Jenny must be the worst ISP in South Africa. They cant provide the speed they promise. Most of the time my 8 to 12 meg line speed is at 0.4 to 2mbps. A constant line speed is not possilbe with Jenny. Even Lte is better than what they can provide. Please Jenny. If you respond to this. Your calls is being recorded....listen to all my calls that I made to you and that is since the first day when I signed up with you. So please dont send me the stupid message that you send to say that its the first time that you hear about my problem......its not. Fix the service that you promise to provide or close your doors.