Jenny Internet very very poor

Jenny Internet, home and business wifi......the tower in Polokwane is on the property and linked to a mans electricity that is always off. We keep phoning the call centre to be told they will log a call. We are paying a monthy subscription for a service that is more off than on. We have again been without wifi since Wednesday!!!! DO NOT SUPPORT A COMPANY THAT CONNOT KEEP ITS WORD!