CW
Clive W
1 reviews | Active since Aug 2024
16 Sept 2024, 10:56
Jenny Internet - Useless, Atrocious Service
Once again I am writing to complain about the service of Jenny Internet. Once again the internet is down with no explanation. The SMS says that there is an issue with power and they are sending a generator, when you phone the support department, they say no there is nothing wrong with the power they are on site trying to fix it. Whatever it is? Impossible to speak to a manager, or anyone in authority, that selection does not exist on their phone menu. This service was badly run by Airband and Herotel before Jenny Internet took over the business. I didn't think that things could get any worse, but boy did Jenny Internet prove me wrong! The last time I complained here, when it was down for 4 days, I got a phone call from one of the ladies in sales who promised to phone me back with a full explanation of what had happened how they were going to make sure that it did not happen again, still waiting for that call back! The lowest score that you can give is one star, would have selected "0" if it was an option. Again, if you have any alternative to Jenny Internet, use them instead!
Helpful (0)
Replies (3)0
Replies (3)
Jenny Internet's replyOfficial
16 Sept 2024, 16:35Hi Clive
Thank you for taking the time to share your concerns with us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. Your feedback is important, and it’s clear we’ve let you down in several areas, particularly with communication and follow-up on your previous complaint.
To ensure we address this matter properly, I would like to escalate your case directly to our Support Manager, but I need more details to assist you more effectively. Could you please provide me with your account number or ticket reference? Once I have this information, I will personally ensure the matter is handled promptly and that you receive clear communication regarding the resolution.
We’re committed to improving your experience with Jenny Internet and will work hard to get this issue resolved.
Kind regards,
Pierre
Thank you for taking the time to share your concerns with us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. Your feedback is important, and it’s clear we’ve let you down in several areas, particularly with communication and follow-up on your previous complaint.
To ensure we address this matter properly, I would like to escalate your case directly to our Support Manager, but I need more details to assist you more effectively. Could you please provide me with your account number or ticket reference? Once I have this information, I will personally ensure the matter is handled promptly and that you receive clear communication regarding the resolution.
We’re committed to improving your experience with Jenny Internet and will work hard to get this issue resolved.
Kind regards,
Pierre
Jenny Internet's reply16 Sept 2024, 16:35
Official
Hi Clive
Thank you for taking the time to share your concerns with us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. Your feedback is important, and it’s clear we’ve let you down in several areas, particularly with communication and follow-up on your previous complaint.
To ensure we address this matter properly, I would like to escalate your case directly to our Support Manager, but I need more details to assist you more effectively. Could you please provide me with your account number or ticket reference? Once I have this information, I will personally ensure the matter is handled promptly and that you receive clear communication regarding the resolution.
We’re committed to improving your experience with Jenny Internet and will work hard to get this issue resolved.
Kind regards,
Pierre
Thank you for taking the time to share your concerns with us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. Your feedback is important, and it’s clear we’ve let you down in several areas, particularly with communication and follow-up on your previous complaint.
To ensure we address this matter properly, I would like to escalate your case directly to our Support Manager, but I need more details to assist you more effectively. Could you please provide me with your account number or ticket reference? Once I have this information, I will personally ensure the matter is handled promptly and that you receive clear communication regarding the resolution.
We’re committed to improving your experience with Jenny Internet and will work hard to get this issue resolved.
Kind regards,
Pierre
CW
Clive W's updateReviewer Update
23 Sept 2024, 10:07Pierre,
Once again your service is down and once again nobody at Jenny Internet has the decency to return my phone calls. I have asked numerous times for someone in authority to contact me.
Its becoming an almost daily occurrence that your service is not available. I don't even bother to phone anymore, because it services no purpose at all.
Not once has anyone from Jenny Internet come back to me and told me what the actual problem is, how it has been resolved and what steps are being taken to make sure that it does not re-occur.
The service was down for four days recently. I asked for a credit but nothing happened. Jenny Internet seems to think that simply sending out a SMS that the service is down is an acceptable response and that nothing more is required, that is the sum total of your customer service. It is impossible to speak to anyone in authority as that function does not exist on your phone menu and nobody ever returns my call when I ask to speak to someone in management.
It's interesting that you pay more attention to Hello Peter than you do to resolving your problems!
My account reference ***2 if you bother to look it up.
Why not have a look at how often your service is offline and then you tell me if you would be prepared to pay for the service that you offer!
Clive
Once again your service is down and once again nobody at Jenny Internet has the decency to return my phone calls. I have asked numerous times for someone in authority to contact me.
Its becoming an almost daily occurrence that your service is not available. I don't even bother to phone anymore, because it services no purpose at all.
Not once has anyone from Jenny Internet come back to me and told me what the actual problem is, how it has been resolved and what steps are being taken to make sure that it does not re-occur.
The service was down for four days recently. I asked for a credit but nothing happened. Jenny Internet seems to think that simply sending out a SMS that the service is down is an acceptable response and that nothing more is required, that is the sum total of your customer service. It is impossible to speak to anyone in authority as that function does not exist on your phone menu and nobody ever returns my call when I ask to speak to someone in management.
It's interesting that you pay more attention to Hello Peter than you do to resolving your problems!
My account reference ***2 if you bother to look it up.
Why not have a look at how often your service is offline and then you tell me if you would be prepared to pay for the service that you offer!
Clive
CW
Clive W's update23 Sept 2024, 10:07
Reviewer Update
Pierre,
Once again your service is down and once again nobody at Jenny Internet has the decency to return my phone calls. I have asked numerous times for someone in authority to contact me.
Its becoming an almost daily occurrence that your service is not available. I don't even bother to phone anymore, because it services no purpose at all.
Not once has anyone from Jenny Internet come back to me and told me what the actual problem is, how it has been resolved and what steps are being taken to make sure that it does not re-occur.
The service was down for four days recently. I asked for a credit but nothing happened. Jenny Internet seems to think that simply sending out a SMS that the service is down is an acceptable response and that nothing more is required, that is the sum total of your customer service. It is impossible to speak to anyone in authority as that function does not exist on your phone menu and nobody ever returns my call when I ask to speak to someone in management.
It's interesting that you pay more attention to Hello Peter than you do to resolving your problems!
My account reference ***2 if you bother to look it up.
Why not have a look at how often your service is offline and then you tell me if you would be prepared to pay for the service that you offer!
Clive
Once again your service is down and once again nobody at Jenny Internet has the decency to return my phone calls. I have asked numerous times for someone in authority to contact me.
Its becoming an almost daily occurrence that your service is not available. I don't even bother to phone anymore, because it services no purpose at all.
Not once has anyone from Jenny Internet come back to me and told me what the actual problem is, how it has been resolved and what steps are being taken to make sure that it does not re-occur.
The service was down for four days recently. I asked for a credit but nothing happened. Jenny Internet seems to think that simply sending out a SMS that the service is down is an acceptable response and that nothing more is required, that is the sum total of your customer service. It is impossible to speak to anyone in authority as that function does not exist on your phone menu and nobody ever returns my call when I ask to speak to someone in management.
It's interesting that you pay more attention to Hello Peter than you do to resolving your problems!
My account reference ***2 if you bother to look it up.
Why not have a look at how often your service is offline and then you tell me if you would be prepared to pay for the service that you offer!
Clive
Jenny Internet's replyOfficial
24 Sept 2024, 11:32Hi Clive
Thank you for informing us about the situation. I have managed to arrange for our support department to give you a call.
I have also opened up a support ticker with ***-09-24-321.
Should you need any assistance please let me know.
Kind Regards
Amanda
Thank you for informing us about the situation. I have managed to arrange for our support department to give you a call.
I have also opened up a support ticker with ***-09-24-321.
Should you need any assistance please let me know.
Kind Regards
Amanda
Jenny Internet's reply24 Sept 2024, 11:32
Official
Hi Clive
Thank you for informing us about the situation. I have managed to arrange for our support department to give you a call.
I have also opened up a support ticker with ***-09-24-321.
Should you need any assistance please let me know.
Kind Regards
Amanda
Thank you for informing us about the situation. I have managed to arrange for our support department to give you a call.
I have also opened up a support ticker with ***-09-24-321.
Should you need any assistance please let me know.
Kind Regards
Amanda