DW
DAVID W

1 reviews | Active since Aug 2017

28 Sept 2018, 20:55

jenny internet useless

Very bad and slow internet, got a 8 - 12 Mbps package, but the last month our average speed has been only 4 Mbps. I phoned the call center, after exhausting my airtime the consultant said that he would look into the problem and call back, still waiting for the call, like all the other call back requests which never happened, and still got slow internet.

0
Replies (2)
Jenny Internet
Jenny Internet's reply01 Oct 2018, 07:46
Official

Dear Valued Client

Thank you for taking my call and bringing this to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-10-01-47

A technician has been assigned to investigate this are in the process of fixing your problem.

Kind Regards

Jenny Internet

Best regards,

DW
DAVID W's update07 Jan 2019, 21:24
Reviewer Update
3 months later and still no improvement at all. We have logged numerous support tickets and nothing improves. Whenever i speak to a consultant they all say that they would come back to me and keep me posted, but they never phone back. We are paying for 8-12mbps, but seldom see any speed close to that. Jenny is utterly useless!!!