TB
Tessa B
1 reviews | Active since Feb 2022
04 Aug 2025, 13:10
Jenny internet the worst
Switch over to a lower package more then a month ago sales consultant Said from the 1st of July I am on the lower package. Got on Friday a message I am due but i was not they said it's handled then today Monday gut off my wifi after I have sent proof head office is not getting back to me this is unexpected worst service provider
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Jenny Internet's replyOfficial
04 Aug 2025, 17:10Hi Tessa,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must be to face billing and service interruptions, especially after downgrading your package.
We’d like to investigate this urgently and ensure the correct package is active, and that any outstanding billing issues are resolved promptly. Please rest assured that we’re working to resolve this and restore your service as quickly as possible.
Kind regards,
Amanda
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must be to face billing and service interruptions, especially after downgrading your package.
We’d like to investigate this urgently and ensure the correct package is active, and that any outstanding billing issues are resolved promptly. Please rest assured that we’re working to resolve this and restore your service as quickly as possible.
Kind regards,
Amanda
Jenny Internet's reply04 Aug 2025, 17:10
Official
Hi Tessa,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must be to face billing and service interruptions, especially after downgrading your package.
We’d like to investigate this urgently and ensure the correct package is active, and that any outstanding billing issues are resolved promptly. Please rest assured that we’re working to resolve this and restore your service as quickly as possible.
Kind regards,
Amanda
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must be to face billing and service interruptions, especially after downgrading your package.
We’d like to investigate this urgently and ensure the correct package is active, and that any outstanding billing issues are resolved promptly. Please rest assured that we’re working to resolve this and restore your service as quickly as possible.
Kind regards,
Amanda