JM
Johan M
1 reviews | Active since Feb 2025
20 Feb 2025, 09:35
Jenny internet poor service
I have bee sitting with connectivity issues since December 2024. It is now 2 months later and still nothing has been done. They promise they will sort it out but nothing has happened. Their installers doesn't know how to install a dish properly.
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Jenny Internet's replyOfficial
20 Feb 2025, 16:46Dear Johan,
We sincerely apologize for the ongoing connectivity issues you’ve been experiencing since December. We understand how frustrating this situation must be, and we truly regret any inconvenience caused.
Please be assured that this is not the level of service we aim to provide. Our team is actively investigating your case, and we will prioritize resolving this matter as soon as possible.
Our support team will reach out to you shortly to provide an update. Thank you for your patience, and we appreciate the opportunity to make this right.
Please note your ticket ref is ***
Best regards,
Amanda Mbatha
We sincerely apologize for the ongoing connectivity issues you’ve been experiencing since December. We understand how frustrating this situation must be, and we truly regret any inconvenience caused.
Please be assured that this is not the level of service we aim to provide. Our team is actively investigating your case, and we will prioritize resolving this matter as soon as possible.
Our support team will reach out to you shortly to provide an update. Thank you for your patience, and we appreciate the opportunity to make this right.
Please note your ticket ref is ***
Best regards,
Amanda Mbatha
Jenny Internet's reply20 Feb 2025, 16:46
Official
Dear Johan,
We sincerely apologize for the ongoing connectivity issues you’ve been experiencing since December. We understand how frustrating this situation must be, and we truly regret any inconvenience caused.
Please be assured that this is not the level of service we aim to provide. Our team is actively investigating your case, and we will prioritize resolving this matter as soon as possible.
Our support team will reach out to you shortly to provide an update. Thank you for your patience, and we appreciate the opportunity to make this right.
Please note your ticket ref is ***
Best regards,
Amanda Mbatha
We sincerely apologize for the ongoing connectivity issues you’ve been experiencing since December. We understand how frustrating this situation must be, and we truly regret any inconvenience caused.
Please be assured that this is not the level of service we aim to provide. Our team is actively investigating your case, and we will prioritize resolving this matter as soon as possible.
Our support team will reach out to you shortly to provide an update. Thank you for your patience, and we appreciate the opportunity to make this right.
Please note your ticket ref is ***
Best regards,
Amanda Mbatha