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Erik K

1 reviews | Active since Dec 2013

23 Mar 2018, 19:49

Jenny Internet: Poor Internet Service Provider

I've been using Jenny Internet for roughly two weeks now and I've had to call six times to complain about ping spikes as high as 16000ms, which makes online gaming impossible.

When talking to the call center consultants they either don't see the problem and offer to reboot the connection or see that there is a problem and offer to reboot the connection. This seems to be a temporary fix as it happens on a daily basis.

On Sunday (19 March) we experienced downtime and the consultant put in a request for the tech guys to come and inspect the hardware, I still haven't heard back from them.

Currently my download speed is 0.4 mbps and upload speed is 0.00 mbps (I'm on the 4 - 8 mbps package).

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Replies (2)
Jenny Internet
Jenny Internet's reply25 Mar 2018, 18:28
Official

Dear Valued Client

Thank you for bringing it to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-03-25-34.

A technician has been assigned to investigate this and will be in contact with you shortly.

Kind Regards

Jenny Internet

EK
Erik K's update03 Apr 2018, 18:13
Reviewer Update
First of all, there should have been a ticket as someone was suppose to come and inspect the problem, as mentioned in my review, plus I had to call six (6) times to report the issue. During the past week I've had a couple of calls from the call center and technicians. Apparently settings have been changed on my line and that I should monitor it. The line didn't improve and I called back to report it. Today the technician came over and set up the router as it wasn't done properly the first time. Since the router have been set up again this afternoon, still no improvement. 1.07mbps download, 0.55mbps upload and still experience the ping spikes. If you are unable to provide a stable connection, just stop the services all together and inform me about it.