Jenny Internet poor customer service

Poor service delivery. Took them almost more than a week to do the installation and Ive been in contact with them for over 3 weeks. Did not return most of my calls and I as the customer had to do all the follow ups. Apparantly a payment issue between them and the service provider (who does the installation) - not my problem Im the client not the mediator. Never in my life was I so disappointed in my expectations and not to mention the poor customer service. Upon installation the technician were Ill equiped and we had to assist him with the sattalite dish setup...5 hours later and still not right only to return on Monday to continue for another three hours to finally get the setup secured. Thats not all...during the following 2 week after numerous phonecalls once again to check the Wifi with no internet services...after much gone patience it seems to be operational. I must be realy desperate to have followed through with this service provider but in Bronkhorstspruit youre not left with other options. The last final check is to see how long and smooth the internet connection will run. Im biting on my lips... crossing my fingers and have my restraining jacket on standby. Really...really poor customer service.