SD
Steven D
1 reviews | Active since Apr 2024
06 Dec 2024, 19:41
Jenny Internet - No Service !!!
Very bad service! System goes on and off and sometimes hours or even a day with out Internet. By the time we get a response from Jenny, the system is back up and then according to them.tje problem is solved yet it is far from solved. The only reason we have Jenny Imternet is because they are the only service provider here. If there were other service providers, we would change in a heartbeat.
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Replies (2)0
Replies (2)
Jenny Internet's replyOfficial
17 Dec 2024, 07:39Hi Steven
We’re very sorry for the unreliable service and delays in addressing your concerns. This is not the experience we want for our clients, and we’re committed to resolving this.
Please share your account details that are on our system so we can investigate the issue and provide a lasting solution. Thank you for your patience as we work to improve your service.
Kind Regards Amanda
We’re very sorry for the unreliable service and delays in addressing your concerns. This is not the experience we want for our clients, and we’re committed to resolving this.
Please share your account details that are on our system so we can investigate the issue and provide a lasting solution. Thank you for your patience as we work to improve your service.
Kind Regards Amanda
Jenny Internet's reply17 Dec 2024, 07:39
Official
Hi Steven
We’re very sorry for the unreliable service and delays in addressing your concerns. This is not the experience we want for our clients, and we’re committed to resolving this.
Please share your account details that are on our system so we can investigate the issue and provide a lasting solution. Thank you for your patience as we work to improve your service.
Kind Regards Amanda
We’re very sorry for the unreliable service and delays in addressing your concerns. This is not the experience we want for our clients, and we’re committed to resolving this.
Please share your account details that are on our system so we can investigate the issue and provide a lasting solution. Thank you for your patience as we work to improve your service.
Kind Regards Amanda
Jenny Internet's replyOfficial
19 Dec 2024, 16:43Hi Steven,Thank you for taking the time to share your experience. I deeply regret the inconvenience you’ve faced and acknowledge your frustration regarding the recurring outages and the level of communication received.To address your concerns, I have arranged for our Support Manager and Technical Manager to thoroughly investigate the issues you’ve mentioned. They will be reaching out to you shortly to provide clear feedback and work towards a permanent resolution.We take your feedback about the call center seriously, and I’ll ensure the necessary steps are taken to improve how we handle and communicate with our customers during such situations. Your point about the debit orders is also noted, and I understand how this adds to your frustration.Your trust in us is incredibly important, and we are committed to earning it back. Thank you for your patience as we resolve this matter.Kind regards,
Amanda Mbatha
Amanda Mbatha
Jenny Internet's reply19 Dec 2024, 16:43
Official
Hi Steven,Thank you for taking the time to share your experience. I deeply regret the inconvenience you’ve faced and acknowledge your frustration regarding the recurring outages and the level of communication received.To address your concerns, I have arranged for our Support Manager and Technical Manager to thoroughly investigate the issues you’ve mentioned. They will be reaching out to you shortly to provide clear feedback and work towards a permanent resolution.We take your feedback about the call center seriously, and I’ll ensure the necessary steps are taken to improve how we handle and communicate with our customers during such situations. Your point about the debit orders is also noted, and I understand how this adds to your frustration.Your trust in us is incredibly important, and we are committed to earning it back. Thank you for your patience as we resolve this matter.Kind regards,
Amanda Mbatha
Amanda Mbatha