JP
Jacobus P
1 reviews | Active since Mar 2012
02 Jan 2025, 12:24
Jenny Internet is the worst!
Very bad communication and service! My internet have been very slow for more than 7 days! All response I got was.. "we are aware of your problem" So why cant you solve it or communicate with me? I was with Brandwacht IT for more than 10 years. Problems were solved instantly. But since Jenny Internet took over from them the service is non existence. I'm looking for a new service provider, can not cope with this bad service. *** Jacobus
Helpful (0)
Replies (5)0
Replies (5)
Jenny Internet's replyOfficial
02 Jan 2025, 15:08Dear Jacobus,
We’re truly sorry for the frustration caused by slow internet and communication issues. This is not the level of service we strive to provide.
Our team is actively addressing the problem, and our support department will contact you directly to resolve this matter as soon as possible.
We value your feedback and are committed to improving our service.
Kind regards,
Amanda Mbatha
We’re truly sorry for the frustration caused by slow internet and communication issues. This is not the level of service we strive to provide.
Our team is actively addressing the problem, and our support department will contact you directly to resolve this matter as soon as possible.
We value your feedback and are committed to improving our service.
Kind regards,
Amanda Mbatha
Jenny Internet's reply02 Jan 2025, 15:08
Official
Dear Jacobus,
We’re truly sorry for the frustration caused by slow internet and communication issues. This is not the level of service we strive to provide.
Our team is actively addressing the problem, and our support department will contact you directly to resolve this matter as soon as possible.
We value your feedback and are committed to improving our service.
Kind regards,
Amanda Mbatha
We’re truly sorry for the frustration caused by slow internet and communication issues. This is not the level of service we strive to provide.
Our team is actively addressing the problem, and our support department will contact you directly to resolve this matter as soon as possible.
We value your feedback and are committed to improving our service.
Kind regards,
Amanda Mbatha
JP
Jacobus P's updateReviewer Update
02 Jan 2025, 17:15Amanda, you started off good but unfortunately still give the worst service.
Duncan Radford send me a message shortly after you answered on this complain. He said someone will contact me as a technician will resolve my problem.
Bradley **** contacted me and said a technician is on his way, he will be here shortly. I rushed off to home and have been waiting now for more than 4 hours!!
I tried to contact both of them to no avail.
This is truly the worst service ever! My internet is very slow since 24 December 2024!!
Jenny Internet is the worst internet provider I have encountered in more than 20 Years!!
Jacobus
Duncan Radford send me a message shortly after you answered on this complain. He said someone will contact me as a technician will resolve my problem.
Bradley **** contacted me and said a technician is on his way, he will be here shortly. I rushed off to home and have been waiting now for more than 4 hours!!
I tried to contact both of them to no avail.
This is truly the worst service ever! My internet is very slow since 24 December 2024!!
Jenny Internet is the worst internet provider I have encountered in more than 20 Years!!
Jacobus
JP
Jacobus P's update02 Jan 2025, 17:15
Reviewer Update
Amanda, you started off good but unfortunately still give the worst service.
Duncan Radford send me a message shortly after you answered on this complain. He said someone will contact me as a technician will resolve my problem.
Bradley **** contacted me and said a technician is on his way, he will be here shortly. I rushed off to home and have been waiting now for more than 4 hours!!
I tried to contact both of them to no avail.
This is truly the worst service ever! My internet is very slow since 24 December 2024!!
Jenny Internet is the worst internet provider I have encountered in more than 20 Years!!
Jacobus
Duncan Radford send me a message shortly after you answered on this complain. He said someone will contact me as a technician will resolve my problem.
Bradley **** contacted me and said a technician is on his way, he will be here shortly. I rushed off to home and have been waiting now for more than 4 hours!!
I tried to contact both of them to no avail.
This is truly the worst service ever! My internet is very slow since 24 December 2024!!
Jenny Internet is the worst internet provider I have encountered in more than 20 Years!!
Jacobus
JP
Jacobus P's updateReviewer Update
03 Jan 2025, 21:22Still no help or response from you... Pathetic....
JP
Jacobus P's update03 Jan 2025, 21:22
Reviewer Update
Still no help or response from you... Pathetic....
JP
Jacobus P's updateReviewer Update
05 Jan 2025, 11:56As everyone can see why Jenny Internet is to be avoided. Still no response! I have logged 4 more complaints with them but no one gets back to me!
JP
Jacobus P's update05 Jan 2025, 11:56
Reviewer Update
As everyone can see why Jenny Internet is to be avoided. Still no response! I have logged 4 more complaints with them but no one gets back to me!
Jenny Internet's replyOfficial
08 Apr 2025, 09:04Hi Jacobus,
We truly apologize for the frustration you’ve experienced, and we understand how important it is to get timely assistance. Your concerns are incredibly important to us, and we are sorry that we’ve let you down in this regard.
Please feel free to reach out to us directly if you need immediate support, and we’ll ensure everything is addressed promptly.
Thank you for your patience and understanding.
Best regards,
Amanda
We truly apologize for the frustration you’ve experienced, and we understand how important it is to get timely assistance. Your concerns are incredibly important to us, and we are sorry that we’ve let you down in this regard.
Please feel free to reach out to us directly if you need immediate support, and we’ll ensure everything is addressed promptly.
Thank you for your patience and understanding.
Best regards,
Amanda
Jenny Internet's reply08 Apr 2025, 09:04
Official
Hi Jacobus,
We truly apologize for the frustration you’ve experienced, and we understand how important it is to get timely assistance. Your concerns are incredibly important to us, and we are sorry that we’ve let you down in this regard.
Please feel free to reach out to us directly if you need immediate support, and we’ll ensure everything is addressed promptly.
Thank you for your patience and understanding.
Best regards,
Amanda
We truly apologize for the frustration you’ve experienced, and we understand how important it is to get timely assistance. Your concerns are incredibly important to us, and we are sorry that we’ve let you down in this regard.
Please feel free to reach out to us directly if you need immediate support, and we’ll ensure everything is addressed promptly.
Thank you for your patience and understanding.
Best regards,
Amanda