CV
Chris V

1 reviews | Active since Dec 2011

27 Dec 2019, 16:12

Jenny Internet failing its Wakkerstroom customers

We were very happy with Jenny Internet for the first 2.5years here in the Platteland. But the past couple of months have been pathetic ... lots of outages with one lasting for 8 days this month: all sorts of excuses from "it's been overcast so the solar battery can't charge" to "the road to the tower is too slippery to get up for repairs". Supposedly that issue was fixed last weekend, but now it's been off again for 60 hours ... "a sector" is faulty "and our technicians are fixing it". Well those techs must be on a very long tea break. All this has cost the town's residents a fortune in data. At over R700 p.m. expect far better.

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Replies (1)
Jenny Internet
Jenny Internet's reply30 Dec 2019, 13:03
Official
Hi Chris

Please note a Jenny Support Agent will contact you shortly to resolve your internet issues. Kind Regards