lR
lulu R
1 reviews | Active since Mar 2012
17 Aug 2025, 09:14
Jenny internet clowns
Worst ever. Do not sign up with these people. Not only do they cost me an interview because of the wifi switched of on the 4rth of August yet payment was made on the 30th of June with correct reference number. No apologies. Today the wifi is off again, I logged a ticket and it said I must pay an extra R116 what for I don't know. If the fee went up surely there must be communication. I'm so ****ed right now. It's clearly time for a new provider and leave this circus
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Jenny Internet's replyOfficial
19 Aug 2025, 07:46Hi Lulu,We’re truly sorry for the frustration you’ve experienced and for the impact this has had on you — especially missing your interview. That is not the standard of service we aim to provide.We have reviewed your account and can confirm that your payment was received with the correct reference number. A ticket has been logged to investigate why your service was disconnected on 4 August and again today. We are also checking the additional R116 charge and will provide you with full clarity — if there was an error, it will be corrected immediately.Our accounts team will contact you directly to resolve this matter and ensure your connection is restored without further inconvenience.Thank you for bringing this to our attention — we will escalate your case as a priority.Kind regards,
Amanda
Amanda
Jenny Internet's reply19 Aug 2025, 07:46
Official
Hi Lulu,We’re truly sorry for the frustration you’ve experienced and for the impact this has had on you — especially missing your interview. That is not the standard of service we aim to provide.We have reviewed your account and can confirm that your payment was received with the correct reference number. A ticket has been logged to investigate why your service was disconnected on 4 August and again today. We are also checking the additional R116 charge and will provide you with full clarity — if there was an error, it will be corrected immediately.Our accounts team will contact you directly to resolve this matter and ensure your connection is restored without further inconvenience.Thank you for bringing this to our attention — we will escalate your case as a priority.Kind regards,
Amanda
Amanda