LL
Lisa L
1 reviews | Active since Sept 2015
09 Nov 2025, 08:43
JENNY INTERNET BAD SERVICE
Since yesterday our internet has been very slow. To the point where you cannot do anything. Then it went off completely. To date no internet. So I must pay these people for absolutely no service. and buy additional data. AND I found out they have no technicians over weekends. So my child is writing exams and I cannot work. This is very bad cuatomer serive. The support line gave me my old reference to a call I logged today. And on top of that she wanted to send a technician to site that is now in Pretoria and I am in Polokwane??? I was also told that the tower shifted or moved. Sounds like an excuse. Dont they pay techs over weekends?
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Jenny Internet's replyOfficial
11 Nov 2025, 16:08Hi Lisa,
We’re very sorry to hear about your recent experience and the inconvenience caused — especially during such an important time for you and your family. This is certainly not the level of service we aim to provide. Please share your account details or reference number with us via a private message so that we can urgently look into your connection and ensure the correct support team in your area assists you as soon as possible.
Please provide me with any contact detail that may lead me to your profile ( Customer code, email address linked to profile, cellpnone number or ID number)
Thank you for bringing this to our attention — we’ll do everything we can to get you back online quickly.
Kind regards,
Amanda
We’re very sorry to hear about your recent experience and the inconvenience caused — especially during such an important time for you and your family. This is certainly not the level of service we aim to provide. Please share your account details or reference number with us via a private message so that we can urgently look into your connection and ensure the correct support team in your area assists you as soon as possible.
Please provide me with any contact detail that may lead me to your profile ( Customer code, email address linked to profile, cellpnone number or ID number)
Thank you for bringing this to our attention — we’ll do everything we can to get you back online quickly.
Kind regards,
Amanda
Jenny Internet's reply11 Nov 2025, 16:08
Official
Hi Lisa,
We’re very sorry to hear about your recent experience and the inconvenience caused — especially during such an important time for you and your family. This is certainly not the level of service we aim to provide. Please share your account details or reference number with us via a private message so that we can urgently look into your connection and ensure the correct support team in your area assists you as soon as possible.
Please provide me with any contact detail that may lead me to your profile ( Customer code, email address linked to profile, cellpnone number or ID number)
Thank you for bringing this to our attention — we’ll do everything we can to get you back online quickly.
Kind regards,
Amanda
We’re very sorry to hear about your recent experience and the inconvenience caused — especially during such an important time for you and your family. This is certainly not the level of service we aim to provide. Please share your account details or reference number with us via a private message so that we can urgently look into your connection and ensure the correct support team in your area assists you as soon as possible.
Please provide me with any contact detail that may lead me to your profile ( Customer code, email address linked to profile, cellpnone number or ID number)
Thank you for bringing this to our attention — we’ll do everything we can to get you back online quickly.
Kind regards,
Amanda