Jenny internet bad service

Been with this company for over 5 years with no problem. Started to experience problems with the wifi when my power beam device on the roof broke due to weather conditions I assume. Even in that broken state it was working perfectly fine.After that was replaced its been one problem after the next. Half a day wifi to none whatsoever. Everytime I contact them I'm being told they do not pick up any connection. So who's fault is that? Are their technical team not supposed to resolve that? This has been going on since 2024-06-02 and it's the 17th today. We were advised on the 8th to go buy a new Lan cable as the old one might have been damaged, we did same problem persisted. In the meantime we have to buy out of our pockets data on top of having paid for the wifi already. Whatsapps are going unanswered , I logged a complaint on their website no response to date. I've called and the calls just get dropped, I assume they can pick up you cell number and decide not to answer because if you do not have a cust number you get identified via cell number. I'm really fed up. There's no sense of urgency. How do you load a request for a technician to come out on a Friday afternoon before a long weekend? Still gave them the benefit of the doubt and thought first working day after the holiday perhaps which is today. The best is probably just to get another service provider as there are plenty with the same package?