GVdM
Gert Van der Merwe
1 reviews | Active since Jan 2024
15 Jul 2024, 19:41
Jenny Internet - Bad Service
Jenny Internet does not deserve any stars at all. For months after the installation of their equipment, I was getting way less mbps than what I was paying for on the farm. Eventually, when I started investigating and measuring the speed with different speed test engines I discovered I actually. got 1 or 2 mbps on the farm. I logged a ticket and they sent out a technical team to align my dish. They could not improve the speed and told me that the radio on the tower was not even signaling in my direction. Someone moved it after the installation because they were unaware of my connection. It then took them 25 days and only after I stopped my debit order to install a radio pointing in my direction. This was on 3 July. Since then I am battling and reporting and testing speed with 4 different speed testers and only this morning I got close to 15mbps. I immediately let them know at 09:00. At 12:55 they asked me to test again as they made minor changes. Well, back to square one again. 1 to 2 mbps.
Helpful (0)
Replies (8)0
Replies (8)GVdM
Gert Van der Merwe's updateReviewer Update
15 Jul 2024, 19:54Let me also add that my service was terminated on Saturday because of non-payment. It was after many threats and requests that I was credited for June, but it looks like July will go the same.
GVdM
Gert Van der Merwe's update15 Jul 2024, 19:54
Reviewer Update
Let me also add that my service was terminated on Saturday because of non-payment. It was after many threats and requests that I was credited for June, but it looks like July will go the same.
GVdM
Gert Van der Merwe's updateReviewer Update
15 Jul 2024, 20:02I also wrote numerous complaints to their Service Review on their website. Only positive comments make it to the review page though. You only get a private email from the market manager apologizing and making empty promises but you will not find one negative comment on that page.
GVdM
Gert Van der Merwe's update15 Jul 2024, 20:02
Reviewer Update
I also wrote numerous complaints to their Service Review on their website. Only positive comments make it to the review page though. You only get a private email from the market manager apologizing and making empty promises but you will not find one negative comment on that page.
Jenny Internet's replyOfficial
16 Jul 2024, 07:48Hi Gert
Thank you for your feedback. We apologize for the issues you’ve experienced with your internet service and the delays in resolving them.
We acknowledge the problem with the radio alignment and the subsequent slow speeds. Our team is taking immediate action to fix this and will monitor your connection closely over the next few days to ensure you receive the service you are paying for.
A dedicated support representative will be in touch to provide updates. We appreciate your patience and are committed to resolving this swiftly.
Kind Regards Amanda
Thank you for your feedback. We apologize for the issues you’ve experienced with your internet service and the delays in resolving them.
We acknowledge the problem with the radio alignment and the subsequent slow speeds. Our team is taking immediate action to fix this and will monitor your connection closely over the next few days to ensure you receive the service you are paying for.
A dedicated support representative will be in touch to provide updates. We appreciate your patience and are committed to resolving this swiftly.
Kind Regards Amanda
Jenny Internet's reply16 Jul 2024, 07:48
Official
Hi Gert
Thank you for your feedback. We apologize for the issues you’ve experienced with your internet service and the delays in resolving them.
We acknowledge the problem with the radio alignment and the subsequent slow speeds. Our team is taking immediate action to fix this and will monitor your connection closely over the next few days to ensure you receive the service you are paying for.
A dedicated support representative will be in touch to provide updates. We appreciate your patience and are committed to resolving this swiftly.
Kind Regards Amanda
Thank you for your feedback. We apologize for the issues you’ve experienced with your internet service and the delays in resolving them.
We acknowledge the problem with the radio alignment and the subsequent slow speeds. Our team is taking immediate action to fix this and will monitor your connection closely over the next few days to ensure you receive the service you are paying for.
A dedicated support representative will be in touch to provide updates. We appreciate your patience and are committed to resolving this swiftly.
Kind Regards Amanda
Jenny Internet's replyOfficial
16 Jul 2024, 10:13Hi Gert
I am deeply sorry to hear about the issues you've experienced with our service. Your feedback is very important to us, and I sincerely apologize for the inconvenience and frustration you have endured.
We are committed to resolving this matter swiftly. Our team will thoroughly investigate the problem and ensure that a support agent is in touch with you continuously until a solution is found.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Best regards,
Mbali Phakathi
Sales Manager
I am deeply sorry to hear about the issues you've experienced with our service. Your feedback is very important to us, and I sincerely apologize for the inconvenience and frustration you have endured.
We are committed to resolving this matter swiftly. Our team will thoroughly investigate the problem and ensure that a support agent is in touch with you continuously until a solution is found.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Best regards,
Mbali Phakathi
Sales Manager
Jenny Internet's reply16 Jul 2024, 10:13
Official
Hi Gert
I am deeply sorry to hear about the issues you've experienced with our service. Your feedback is very important to us, and I sincerely apologize for the inconvenience and frustration you have endured.
We are committed to resolving this matter swiftly. Our team will thoroughly investigate the problem and ensure that a support agent is in touch with you continuously until a solution is found.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Best regards,
Mbali Phakathi
Sales Manager
I am deeply sorry to hear about the issues you've experienced with our service. Your feedback is very important to us, and I sincerely apologize for the inconvenience and frustration you have endured.
We are committed to resolving this matter swiftly. Our team will thoroughly investigate the problem and ensure that a support agent is in touch with you continuously until a solution is found.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Best regards,
Mbali Phakathi
Sales Manager
GVdM
Gert Van der Merwe's updateReviewer Update
16 Jul 2024, 11:40I would like to thank Jenny Internet, especially Damon Vogel, Narine Venter, Gitesh Singh, and everyone else who assisted in resolving the problem. After they were able to get my connection from 2 to 10mbps they pointed out that there might be a problem between my router and the dish. The LAN cable was suspected but it turned out to be a Gizzu power backup device that limited the bitrate. I now finally have 14mbps plus, and will report if this changes. Thank you again for resolving the problem and also to Amanda and Mbali for responding.
GVdM
Gert Van der Merwe's update16 Jul 2024, 11:40
Reviewer Update
I would like to thank Jenny Internet, especially Damon Vogel, Narine Venter, Gitesh Singh, and everyone else who assisted in resolving the problem. After they were able to get my connection from 2 to 10mbps they pointed out that there might be a problem between my router and the dish. The LAN cable was suspected but it turned out to be a Gizzu power backup device that limited the bitrate. I now finally have 14mbps plus, and will report if this changes. Thank you again for resolving the problem and also to Amanda and Mbali for responding.
Jenny Internet's replyOfficial
16 Jul 2024, 12:25Hi Gert,
Thank you so much for your kind words and for acknowledging the efforts of our team. We're thrilled to hear that your connection issues have been resolved and that you are now receiving the speeds you were promised.
Your feedback is incredibly valuable to us, and we are grateful for your patience and cooperation throughout the process. We strive to provide the best service possible, and it's rewarding to know that our efforts have made a positive impact on your experience.
If you feel that our team has addressed your concerns to your satisfaction, we would greatly appreciate it if you could update your rating on Hellopeter. Positive feedback helps us improve and motivates our team to continue delivering excellent service.
Thank you once again for your understanding and support. Should you encounter any further issues or have any questions, please don't hesitate to reach out.
Best regards,
Mbali
Thank you so much for your kind words and for acknowledging the efforts of our team. We're thrilled to hear that your connection issues have been resolved and that you are now receiving the speeds you were promised.
Your feedback is incredibly valuable to us, and we are grateful for your patience and cooperation throughout the process. We strive to provide the best service possible, and it's rewarding to know that our efforts have made a positive impact on your experience.
If you feel that our team has addressed your concerns to your satisfaction, we would greatly appreciate it if you could update your rating on Hellopeter. Positive feedback helps us improve and motivates our team to continue delivering excellent service.
Thank you once again for your understanding and support. Should you encounter any further issues or have any questions, please don't hesitate to reach out.
Best regards,
Mbali
Jenny Internet's reply16 Jul 2024, 12:25
Official
Hi Gert,
Thank you so much for your kind words and for acknowledging the efforts of our team. We're thrilled to hear that your connection issues have been resolved and that you are now receiving the speeds you were promised.
Your feedback is incredibly valuable to us, and we are grateful for your patience and cooperation throughout the process. We strive to provide the best service possible, and it's rewarding to know that our efforts have made a positive impact on your experience.
If you feel that our team has addressed your concerns to your satisfaction, we would greatly appreciate it if you could update your rating on Hellopeter. Positive feedback helps us improve and motivates our team to continue delivering excellent service.
Thank you once again for your understanding and support. Should you encounter any further issues or have any questions, please don't hesitate to reach out.
Best regards,
Mbali
Thank you so much for your kind words and for acknowledging the efforts of our team. We're thrilled to hear that your connection issues have been resolved and that you are now receiving the speeds you were promised.
Your feedback is incredibly valuable to us, and we are grateful for your patience and cooperation throughout the process. We strive to provide the best service possible, and it's rewarding to know that our efforts have made a positive impact on your experience.
If you feel that our team has addressed your concerns to your satisfaction, we would greatly appreciate it if you could update your rating on Hellopeter. Positive feedback helps us improve and motivates our team to continue delivering excellent service.
Thank you once again for your understanding and support. Should you encounter any further issues or have any questions, please don't hesitate to reach out.
Best regards,
Mbali
GVdM
Gert Van der Merwe's updateReviewer Update
16 Jul 2024, 14:22Hi Mbali
It did take your team 25 days to fix the initial issue and for me to stop my debit order before something happened. While I'm thankful for the support, yesterday and today, I do not understand how the radio on the tower was turned away from me. Jenny Internet then left me hanging for almost a month before rectifying it. During this time I needed to explain to my employer why I could not connect to their VPN and join necessary video conferences. I would also want to test the speed of my connection to see if it remains where it is supposed to be, before upgrading my rating. I will report back here in a couple of weeks.
Best Regards
Gert
It did take your team 25 days to fix the initial issue and for me to stop my debit order before something happened. While I'm thankful for the support, yesterday and today, I do not understand how the radio on the tower was turned away from me. Jenny Internet then left me hanging for almost a month before rectifying it. During this time I needed to explain to my employer why I could not connect to their VPN and join necessary video conferences. I would also want to test the speed of my connection to see if it remains where it is supposed to be, before upgrading my rating. I will report back here in a couple of weeks.
Best Regards
Gert
GVdM
Gert Van der Merwe's update16 Jul 2024, 14:22
Reviewer Update
Hi Mbali
It did take your team 25 days to fix the initial issue and for me to stop my debit order before something happened. While I'm thankful for the support, yesterday and today, I do not understand how the radio on the tower was turned away from me. Jenny Internet then left me hanging for almost a month before rectifying it. During this time I needed to explain to my employer why I could not connect to their VPN and join necessary video conferences. I would also want to test the speed of my connection to see if it remains where it is supposed to be, before upgrading my rating. I will report back here in a couple of weeks.
Best Regards
Gert
It did take your team 25 days to fix the initial issue and for me to stop my debit order before something happened. While I'm thankful for the support, yesterday and today, I do not understand how the radio on the tower was turned away from me. Jenny Internet then left me hanging for almost a month before rectifying it. During this time I needed to explain to my employer why I could not connect to their VPN and join necessary video conferences. I would also want to test the speed of my connection to see if it remains where it is supposed to be, before upgrading my rating. I will report back here in a couple of weeks.
Best Regards
Gert
Jenny Internet's replyOfficial
16 Jul 2024, 14:40Hi Gert,
Thank you for your message. I apologize for the initial 25-day delay and the inconvenience it caused, especially with your work. The situation with the radio was an oversight, and we are taking steps to prevent such issues in the future.
We appreciate your patience and understanding. Testing the stability and speed of your connection over the next few weeks is perfectly fine, and we want to ensure your service meets your expectations.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Mbali
Thank you for your message. I apologize for the initial 25-day delay and the inconvenience it caused, especially with your work. The situation with the radio was an oversight, and we are taking steps to prevent such issues in the future.
We appreciate your patience and understanding. Testing the stability and speed of your connection over the next few weeks is perfectly fine, and we want to ensure your service meets your expectations.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Mbali
Jenny Internet's reply16 Jul 2024, 14:40
Official
Hi Gert,
Thank you for your message. I apologize for the initial 25-day delay and the inconvenience it caused, especially with your work. The situation with the radio was an oversight, and we are taking steps to prevent such issues in the future.
We appreciate your patience and understanding. Testing the stability and speed of your connection over the next few weeks is perfectly fine, and we want to ensure your service meets your expectations.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Mbali
Thank you for your message. I apologize for the initial 25-day delay and the inconvenience it caused, especially with your work. The situation with the radio was an oversight, and we are taking steps to prevent such issues in the future.
We appreciate your patience and understanding. Testing the stability and speed of your connection over the next few weeks is perfectly fine, and we want to ensure your service meets your expectations.
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Mbali