1 reviews | Active since Jul 2019
Jenny Internet – Absolutely No Accountability or Service Left
It’s honestly shocking how far Jenny Internet has dropped in standards. I’ve been struggling for over six months to get something as simple as banking details updated and cancelled packages removed from my Jemmatech account. Every single month I still get non-payment notices, even though I’ve repeatedly followed up and sent everything they need.
Six months. Six. And still nothing done.
I’m now demanding full credit for that period, because this level of incompetence is completely unacceptable. How hard is it to process a basic account update?
As a former Jenny employee, I can tell you straight — this isn’t the company it used to be. It’s embarrassing to see how little anyone seems to give a damn anymore. Someone at Jenny needs to pull their head out of their ass and actually do the ****ing work.
If I don’t see this resolved soon, I’ll escalate it as far as needed. Enough is enough.
We’re very sorry to hear about your experience and understand your frustration — this is certainly not the level of service we aim to provide. We sincerely apologise for the delay and inconvenience you’ve faced with your account updates and billing notifications.
We take your feedback seriously and will be conducting a full investigation into your account history and the outstanding updates on your Jemmatech profile. Our team will review what has happened over the past six months and ensure the necessary corrections and credits are processed where due.
Thank you for bringing this to our attention — we’re committed to resolving it promptly and restoring your confidence in our service.
Kind regards,
Amanda
We’re very sorry to hear about your experience and understand your frustration — this is certainly not the level of service we aim to provide. We sincerely apologise for the delay and inconvenience you’ve faced with your account updates and billing notifications.
We take your feedback seriously and will be conducting a full investigation into your account history and the outstanding updates on your Jemmatech profile. Our team will review what has happened over the past six months and ensure the necessary corrections and credits are processed where due.
Thank you for bringing this to our attention — we’re committed to resolving it promptly and restoring your confidence in our service.
Kind regards,
Amanda