NS
Nondyebo S
1 reviews | Active since Dec 2024
23 Mar 2025, 14:48
Jenny Internet
The technician by the name Gibson came to install. First of all he does not call before coming for installation. They shout at the gate. The guy is very unprofessional. Taking video calls and answering calls instead of installing the fibre. He said that he doesn't like to come to my area he is not assigned for installation in my area as if that was my problem. He is extremely slow and irritating. I hope the internet won't give me any problems.
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Jenny Internet's replyOfficial
24 Mar 2025, 09:54Hi Nondyebo,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your installation. This is not the level of professionalism and service we aim to provide at Jenny Internet.
We take your concerns very seriously and will be addressing this matter internally to ensure it does not happen again. Our goal is to provide efficient and professional service, and we regret that we fell short in this instance.
Please rest assured that your internet service should function optimally, but if you experience any issues, our support team is ready to assist you. Should you wish to discuss this matter further, please feel free to reach out to us at ***.
Thank you for your feedback—we value your business and appreciate the opportunity to improve our services.
Best regards,
Amanda
Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your installation. This is not the level of professionalism and service we aim to provide at Jenny Internet.
We take your concerns very seriously and will be addressing this matter internally to ensure it does not happen again. Our goal is to provide efficient and professional service, and we regret that we fell short in this instance.
Please rest assured that your internet service should function optimally, but if you experience any issues, our support team is ready to assist you. Should you wish to discuss this matter further, please feel free to reach out to us at ***.
Thank you for your feedback—we value your business and appreciate the opportunity to improve our services.
Best regards,
Amanda
Jenny Internet's reply24 Mar 2025, 09:54
Official
Hi Nondyebo,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your installation. This is not the level of professionalism and service we aim to provide at Jenny Internet.
We take your concerns very seriously and will be addressing this matter internally to ensure it does not happen again. Our goal is to provide efficient and professional service, and we regret that we fell short in this instance.
Please rest assured that your internet service should function optimally, but if you experience any issues, our support team is ready to assist you. Should you wish to discuss this matter further, please feel free to reach out to us at ***.
Thank you for your feedback—we value your business and appreciate the opportunity to improve our services.
Best regards,
Amanda
Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your installation. This is not the level of professionalism and service we aim to provide at Jenny Internet.
We take your concerns very seriously and will be addressing this matter internally to ensure it does not happen again. Our goal is to provide efficient and professional service, and we regret that we fell short in this instance.
Please rest assured that your internet service should function optimally, but if you experience any issues, our support team is ready to assist you. Should you wish to discuss this matter further, please feel free to reach out to us at ***.
Thank you for your feedback—we value your business and appreciate the opportunity to improve our services.
Best regards,
Amanda