JN
Jonathan N
1 reviews | Active since May 2025
02 May 2025, 16:15
Jenny Internet
Sometimes when it rains the signal will go off for the night but usually comes back by 8am. Talking to the Bot or trying to get hold of a human is extremely frustrating. Best to have the private number of the local technician for when there are problems. Much better and cheaper than Vodacom.
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Jenny Internet's replyOfficial
02 May 2025, 16:30Hi Jonathan,
Thank you for your honest and detailed feedback. We’re glad to hear you find our service better and more affordable than Vodacom — that means a lot! However, we’re truly sorry for the signal issues during rainy weather and the frustration you've experienced trying to get support.
We’re always working to improve both our network stability and our customer support experience. If you haven’t already, please share your details with us directly so we can escalate this and ensure you get the reliable service and assistance you deserve.
Kind regards,
Amanda
Thank you for your honest and detailed feedback. We’re glad to hear you find our service better and more affordable than Vodacom — that means a lot! However, we’re truly sorry for the signal issues during rainy weather and the frustration you've experienced trying to get support.
We’re always working to improve both our network stability and our customer support experience. If you haven’t already, please share your details with us directly so we can escalate this and ensure you get the reliable service and assistance you deserve.
Kind regards,
Amanda
Jenny Internet's reply02 May 2025, 16:30
Official
Hi Jonathan,
Thank you for your honest and detailed feedback. We’re glad to hear you find our service better and more affordable than Vodacom — that means a lot! However, we’re truly sorry for the signal issues during rainy weather and the frustration you've experienced trying to get support.
We’re always working to improve both our network stability and our customer support experience. If you haven’t already, please share your details with us directly so we can escalate this and ensure you get the reliable service and assistance you deserve.
Kind regards,
Amanda
Thank you for your honest and detailed feedback. We’re glad to hear you find our service better and more affordable than Vodacom — that means a lot! However, we’re truly sorry for the signal issues during rainy weather and the frustration you've experienced trying to get support.
We’re always working to improve both our network stability and our customer support experience. If you haven’t already, please share your details with us directly so we can escalate this and ensure you get the reliable service and assistance you deserve.
Kind regards,
Amanda