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Wimpie B

1 reviews | Active since Oct 2018

13 Oct 2018, 11:19

Jenny internet

Jenny internet did some work on the Nigel tower. Since then my internet is down. I called then more than 40 time and they said that they will send a technician to my house. Mandla (+ ********** 8637) the technician never showed up because Andre (+27 82 ********** ) who owns the Nigel tower told him not to come because he(Mandla) will struggle with our signal. I told this to the manager at Jenny who told me that she told a guy named Richard to sort it out. He never did. I then spoke to Nadine and she also never bothered to sort it out. The people at Jenny didnt even call me back after promising to do so.

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Replies (4)
WB
Wimpie B's update13 Oct 2018, 11:27
Reviewer Update
This will be the reply from Jenny. They cant take resposibility for the poor service Dear Valued Client Thank you for taking my call and bringing this to our attention. This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged. A new support ticket has been logged with ***-09-28-35 A technician has been assigned to investigate this and is in the process of fixing your problem. Kind Regards Jenny Internet
WB
Wimpie B's update13 Oct 2018, 11:51
Reviewer Update
I called them just now and the agent said that the manager said that they will send someone on Monday. Im paying for this useless service. You cant trust no one at Jenny. Jenny cant provide the service or the speed they promise and you pay for. If you want the speed you pay for then sign up for a 1 meg line.. They might be able to provide it but I cant promise that. I sign up for a 8 to 12 meg line and they cant deliver it. The network is very unstable and you will almost never get what you paid for. If you want internet......leave Jenny alone
WB
Wimpie B's update13 Oct 2018, 12:13
Reviewer Update
I called them just now and the agent said that the manager said that they will send someone on Monday. Im paying for this useless service. You cant trust no one at Jenny. Jenny cant provide the service or the speed they promise and you pay for. If you want the speed you pay for then sign up for a 1 meg line.. They might be able to provide it but I cant promise that. I sign up for a 8 to 12 meg line and they cant deliver it. The network is very unstable and you will almost never get what you paid for. If you want internet......leave Jenny alone
Jenny Internet
Jenny Internet's reply22 Oct 2018, 07:43
Official

Dear Valued Client

Thank you for bringing this to our attention.

A Call out ticket has been logged with ***-10-11-205.

A technician has been assigned to fix your problem on-site.

Kind Regards

Jenny Internet