Jenny. Buffering

Once again like a daily occurance, I have to run on 0.35meg on a 6-8 meg line, all they do is open a ticket and later say ticket closed but speed still unusable, and then you reply NO to email to say fault still not done , and Emile is arrogant and tries to blame customer for their inabilety to do their work, cancelling and going to link up fibre in vryheid,