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Trevor H
1 reviews | Active since Dec 2010
21 Feb 2023, 14:31
Isolated Customer Service from Jenny dreadful.
Only very average product with utterly lousy problem solving service. Call Centre based problem solving can never work well for customers in the remote areas. My problem today and yesterday (possibly caused by very bad weather and high winds ) most likely needs to be attended to on site . The first local agent they appoint to attend is nearly 200kms away. Really! I think not. Waiting all day for someone closer to actually call me. If only we had more choice out here in the sticks, Jenny would be banished in a flash.
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Replies (2)
Jenny Internet's replyOfficial
21 Feb 2023, 15:55Hi Trevor, thank you for bringing this issue to our attention, I will ensure my Support Team is working to resolve this issue ticket ref: *** Kind regards Mbali
Jenny Internet's reply21 Feb 2023, 15:55
Official
Hi Trevor, thank you for bringing this issue to our attention, I will ensure my Support Team is working to resolve this issue ticket ref: *** Kind regards Mbali
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Trevor H's updateReviewer Update
03 Mar 2023, 11:11The problem was resolved four days after occurrence and was nothing to do with my location or bad weather. Eventually someone actually mentioned that there had been a problem with a transmission tower. I have little doubt that the fault was known from within their system, the last people in the line to hear about it are their customers (who should be first).
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Trevor H's update03 Mar 2023, 11:11
Reviewer Update
The problem was resolved four days after occurrence and was nothing to do with my location or bad weather. Eventually someone actually mentioned that there had been a problem with a transmission tower. I have little doubt that the fault was known from within their system, the last people in the line to hear about it are their customers (who should be first).