SK
Sydney K

1 reviews | Active since Jul 2021

07 Jul 2021, 16:40

I don't know how Jenny internet is in other parts of the country but its terrible in Hartswater.

17th May I regrettably got Jenny Hartswater to install a 20mbps wireless line.(they were out of stock and had to use my router.) For the next two weeks wifi speed was at an average of between 0.01mbps and 6mbps. Many excuses from the Jenny Hartswater team eg Jaco. I asked to be refunded and that the system should be taken down. The sytem was removed and I had to beg to get my installation fee back. A few days later I received a bill of around R2000.00. I requested it to be stopped and explained the situation. A month later now I get another bill of R5000.00 and equipment rental fees. They only gave me half the equipment to start with in those 2 weeks. Ridiculous. When I app**** to do the payment myself each month, Jaco said they ONLY DO DEBIT ORDERS. Now I know why.

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Replies (1)
Jenny Internet
Jenny Internet's reply08 Jul 2021, 16:45
Official
Good Day Sydney I have received your complains and will ensure you get assistance Kind Regards