High Latency not being resolved

If you are planning on using Jenny internet as a stable internet connection for your business please think again. We currently have an issue with latency being sky high between our head office and a remote site, this issue only occurs between Bitco ISP and Jenny internet. Bitco confirmed the issue is on Jenny's side and their networking team needs to resolve the issue. It's now been almost 2 weeks since logging the ticket (***) but nobody gets back to me even though it's being escalated multiple times. Speaking via the Whatsapp chat is beyond useless as you are speaking with an AI bot it seems. At time point it will be better to just cancel the service and go with their competition which is HeroTel wireless. Honestly shocking service levels from Jenny!