RR
Roelof R
1 reviews | Active since Jun 2025
14 Jun 2025, 08:00
Feels like a ****
I'm at my wits end with this company, I signed up on the 27th of May 2025 for the Wireless Home PRO Uncapped Up to 50Mbps package, I already paid the installation fee and everything. Only for them to keep telling me they don't have stock of the proper equipment and they still have no ETA on when they will be receiving the stock.
It honestly feels like a ****, because this is what **** companies do. Not to mention I have to phone them almost everyday for an update because everyone in that company is somehow allergic to notify me themselves, making it such a drag to deal with them. They simply just don't care about their consumers.
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Replies (1)
Jenny Internet's replyOfficial
19 Jun 2025, 10:44Dear Roelof,
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you’ve faced since signing up for the Wireless Home PRO package.
We want to start by sincerely apologising for the lack of communication and the delay in installation due to equipment stock shortages. You’ve made a payment in good faith, and it’s completely understandable that you expect timely updates and service — neither of which we’ve delivered to standard in your case.
Please know that your experience is not reflective of the service we aim to provide. Your feedback has been escalated to our senior operations team for urgent review. We are:
Confirming the exact status of the equipment related to your installation.
Prioritising your order and actively seeking the earliest possible resolution.
Assigning a dedicated representative to keep you directly informed, so you no longer need to chase for updates.
We truly value your business and your patience thus far. While we cannot undo the frustration you’ve experienced, we are committed to making this right and restoring your confidence in our service.
Kind regards,
Amanda
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you’ve faced since signing up for the Wireless Home PRO package.
We want to start by sincerely apologising for the lack of communication and the delay in installation due to equipment stock shortages. You’ve made a payment in good faith, and it’s completely understandable that you expect timely updates and service — neither of which we’ve delivered to standard in your case.
Please know that your experience is not reflective of the service we aim to provide. Your feedback has been escalated to our senior operations team for urgent review. We are:
Confirming the exact status of the equipment related to your installation.
Prioritising your order and actively seeking the earliest possible resolution.
Assigning a dedicated representative to keep you directly informed, so you no longer need to chase for updates.
We truly value your business and your patience thus far. While we cannot undo the frustration you’ve experienced, we are committed to making this right and restoring your confidence in our service.
Kind regards,
Amanda
Jenny Internet's reply19 Jun 2025, 10:44
Official
Dear Roelof,
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you’ve faced since signing up for the Wireless Home PRO package.
We want to start by sincerely apologising for the lack of communication and the delay in installation due to equipment stock shortages. You’ve made a payment in good faith, and it’s completely understandable that you expect timely updates and service — neither of which we’ve delivered to standard in your case.
Please know that your experience is not reflective of the service we aim to provide. Your feedback has been escalated to our senior operations team for urgent review. We are:
Confirming the exact status of the equipment related to your installation.
Prioritising your order and actively seeking the earliest possible resolution.
Assigning a dedicated representative to keep you directly informed, so you no longer need to chase for updates.
We truly value your business and your patience thus far. While we cannot undo the frustration you’ve experienced, we are committed to making this right and restoring your confidence in our service.
Kind regards,
Amanda
Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you’ve faced since signing up for the Wireless Home PRO package.
We want to start by sincerely apologising for the lack of communication and the delay in installation due to equipment stock shortages. You’ve made a payment in good faith, and it’s completely understandable that you expect timely updates and service — neither of which we’ve delivered to standard in your case.
Please know that your experience is not reflective of the service we aim to provide. Your feedback has been escalated to our senior operations team for urgent review. We are:
Confirming the exact status of the equipment related to your installation.
Prioritising your order and actively seeking the earliest possible resolution.
Assigning a dedicated representative to keep you directly informed, so you no longer need to chase for updates.
We truly value your business and your patience thus far. While we cannot undo the frustration you’ve experienced, we are committed to making this right and restoring your confidence in our service.
Kind regards,
Amanda