1 reviews | Active since Jul 2016
Fed up for snail internet
On the 26/08/2018 i reported my internet is down. Nice the next afternoon they contacted ne and say they what to go out i gave them the go ahead.
As they were at my house they did not gave me any feedback.
On the 28/08/2018 they phoned me and say that i need to pay R250.00 for a call out as the router is fualty ( this is a rental system ).
From the 28/08 i struggel with the internet. Signal is slow and i can nit even have a whatsapp call. This all happend after they changed the router. With the previous router i could have WhatsApp call video call and Skype now the internet is as slow as a snail.
Evry time i reqest them to come and have a look they replay with a message you constantly use 2 meg so everything is fine nit once they cane out to my site to come and investigate .
Im pay my fees every month for what.
Even my 4g vodacim is faster than the internet. Im fed up
Dear Valued Client
Thank you for taking my call and bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
This has been escalated to our Support Department.
A technician has been assigned to investigate your problem.
Kind Regards,
Jenny Internet
Dear Valued Client
Thank you for taking my call and bringing this to our attention.
This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.
This has been escalated to our Support Department.
A technician has been assigned to investigate your problem.
Kind Regards,
Jenny Internet