AP
Alistair P
1 reviews | Active since Jul 2015
27 Jan 2022, 17:32
Fed up Customer
I really do not know what these support guys at jenny does, I phoned about my download and upload speeds not being up to standard, they claim they fixing it but by fixing it they meant making it worse, these guys are messing with peoples livelihood here had bad reviews due to call quality from my workplace which reflects negatively on my record I am so ****ed!!
Helpful (0)
Replies (7)0
Replies (7)
Jenny Internet's replyOfficial
31 Jan 2022, 10:04Hi Alistair , Please note your complaint has been received and I will ensure your download and upload speeds will be sorted out shortly, I see you already have a ticket opened
***, please note a support agent will contact you shortly Kind Regards Mbali
***, please note a support agent will contact you shortly Kind Regards Mbali
Jenny Internet's reply31 Jan 2022, 10:04
Official
Hi Alistair , Please note your complaint has been received and I will ensure your download and upload speeds will be sorted out shortly, I see you already have a ticket opened
***, please note a support agent will contact you shortly Kind Regards Mbali
***, please note a support agent will contact you shortly Kind Regards Mbali
AP
Alistair P's updateReviewer Update
07 Feb 2022, 15:32Thanks for the reply but this still does not help me had a stable connection only for 4 days and today back to square one, this is negatively affecting my job as I'm still working from home and reliant on an stable internet connection, I don't know if you can not see the impact this have on your company, because fibre will be rolling out soon in our area and I will choose a different isp if this persist
AP
Alistair P's update07 Feb 2022, 15:32
Reviewer Update
Thanks for the reply but this still does not help me had a stable connection only for 4 days and today back to square one, this is negatively affecting my job as I'm still working from home and reliant on an stable internet connection, I don't know if you can not see the impact this have on your company, because fibre will be rolling out soon in our area and I will choose a different isp if this persist
Jenny Internet's replyOfficial
08 Feb 2022, 09:28I will ensure our support agents look at your connection asap, as it is important that you are able to work , Kind Regards Mbali
Jenny Internet's reply08 Feb 2022, 09:28
Official
I will ensure our support agents look at your connection asap, as it is important that you are able to work , Kind Regards Mbali
AP
Alistair P's updateReviewer Update
10 Feb 2022, 13:36Issue still persisting, and agents ignoring my calls now this is not on really, and I credit note have been floating around for approval for days now. I need my money refunded immediately I will take my business elsewhere. To top things off I'm getting a download speed of 8.52Mbs and upload speed of 1.51Mbs on 2 different devices at past 5 every morning since I have this issue, but download speed of less than 1Mbs, and upload speed of 0 during the day that does not make any sense to me. I brought in a lot of clients for this ISP and I will advise them to leave as well. Really not happy
AP
Alistair P's update10 Feb 2022, 13:36
Reviewer Update
Issue still persisting, and agents ignoring my calls now this is not on really, and I credit note have been floating around for approval for days now. I need my money refunded immediately I will take my business elsewhere. To top things off I'm getting a download speed of 8.52Mbs and upload speed of 1.51Mbs on 2 different devices at past 5 every morning since I have this issue, but download speed of less than 1Mbs, and upload speed of 0 during the day that does not make any sense to me. I brought in a lot of clients for this ISP and I will advise them to leave as well. Really not happy
Jenny Internet's replyOfficial
10 Feb 2022, 15:17Hi Alistair , kindly note a Support Agent will contact you shortly Kind Regards Mbali
Jenny Internet's reply10 Feb 2022, 15:17
Official
Hi Alistair , kindly note a Support Agent will contact you shortly Kind Regards Mbali
AP
Alistair P's updateReviewer Update
10 Feb 2022, 15:28I highly doubt this as I'm still waiting on call back requests, and updates and feedback
AP
Alistair P's update10 Feb 2022, 15:28
Reviewer Update
I highly doubt this as I'm still waiting on call back requests, and updates and feedback
Jenny Internet's replyOfficial
10 Feb 2022, 15:35Hi Alistair I see our Support Manager Akhil has placed a call to you Kind Regards Mbali
Jenny Internet's reply10 Feb 2022, 15:35
Official
Hi Alistair I see our Support Manager Akhil has placed a call to you Kind Regards Mbali