Extremely unsatisfied with the service today.

Completely dissapointed with these providers.after have numerous issues with speed for over e weeks,our internet connection has now been completely off for more than 9hours and no agent having an actual answer as towhy and abselutely no results.now,after being already off for 9 hours,one agent tells us it will be restored by 18:00,while another agent tells us the technician will only start working at 18:00.this is abselutely the most inconvenience one can get 2days before christmas with a full house of family visiting from all over while our entire house is dependant on wifi,we cant put the tv on,we cant finish our year end business obligations,we cant use any entertainment devices,we cant even make payments or seccure our christmas holiday reservations-2days before christmas and jenny internet completely threw everything offntrack.forna service provider to only start assisting after 12hours is completely inapropriote and most defintely not the customer service they advertise to provide.