DS
Dhanz S
1 reviews | Active since Dec 2016
10 Mar 2026, 11:08
Extremely Unprofessional Service Jenny Internet
I app**** for an internet installation with Jenny Internet on 3 March 2026 after moving to a new area. As a remote worker, I rely heavily on a stable internet connection to do my job, so this service is extremely important. Customers are informed that installations normally take 24 to 48 hours, yet it has now been a full week and there has still been no installation.
According to the agent, they attempted to contact me on 6 March 2026, which is already more than 48 hours after my application was submitted. However, there is no missed call on my phone to support this claim. I then received a message stating that the installation would take place on 9 March 2026, but today is 10 March 2026 and no technician arrived and no one contacted me to explain the delay.
The level of poor communication, lack of urgency, and unprofessional service from Jenny Internet is extremely disappointing. Customers should not be left waiting indefinitely, especially when they rely on internet access for work.
This entire experience has been frustrating and completely unacceptable. At this point, the service from Jenny Internet can only be described as atrocious.
Helpful (0)
Replies (5)0
Replies (5)
Jenny Internet's replyOfficial
10 Mar 2026, 16:57 Good day I am deeply sorry for the delay and the impact this has had on your work. We understand that a stable connection is a necessity for remote work, and it is clear we have fallen short of the effortless, top-class experience we strive to provide.We have spoken to the Dealers responsible for your area to assist in getting this resolved as a priority. They are investigating the communication breakdown regarding your previous appointments to ensure you are connected as soon as possible. I have called the dealers personally , they have advised they will be in contact with you shortly
Best regards
Best regards
Jenny Internet's reply10 Mar 2026, 16:57
Official
Good day I am deeply sorry for the delay and the impact this has had on your work. We understand that a stable connection is a necessity for remote work, and it is clear we have fallen short of the effortless, top-class experience we strive to provide.We have spoken to the Dealers responsible for your area to assist in getting this resolved as a priority. They are investigating the communication breakdown regarding your previous appointments to ensure you are connected as soon as possible. I have called the dealers personally , they have advised they will be in contact with you shortly
Best regards
Best regards
DS
Dhanz S's updateReviewer Update
10 Mar 2026, 18:06This better be resolved today. I do not care how late or early it is. I am in the process of getting hold of the CEO Rolf Stucky.
DS
Dhanz S's update10 Mar 2026, 18:06
Reviewer Update
This better be resolved today. I do not care how late or early it is. I am in the process of getting hold of the CEO Rolf Stucky.
Jenny Internet's replyOfficial
11 Mar 2026, 16:15 Good day,Thank you for your patience while we worked to get you connected. 🌟We would like to formally confirm that your installation has now been successfully completed! While we understand the initial delay caused some frustration, we are glad we could get our team on-site to finalize everything for you. 🚀Our goal is always to provide a seamless experience, and we appreciate you sticking with us. We are confident that your new high-speed connection will speak for itself! 🌐✨If you have any further questions or need assistance settling in, please feel free to reach out to us
Best regards
Best regards
Jenny Internet's reply11 Mar 2026, 16:15
Official
Good day,Thank you for your patience while we worked to get you connected. 🌟We would like to formally confirm that your installation has now been successfully completed! While we understand the initial delay caused some frustration, we are glad we could get our team on-site to finalize everything for you. 🚀Our goal is always to provide a seamless experience, and we appreciate you sticking with us. We are confident that your new high-speed connection will speak for itself! 🌐✨If you have any further questions or need assistance settling in, please feel free to reach out to us
Best regards
Best regards
DS
Dhanz S's updateReviewer Update
12 Mar 2026, 06:27I am honestly shocked to receive your message stating that you are “glad everything has been sorted out.”
That response clearly shows how little you actually know about what is happening on the ground. This matter has NOT been sorted out at all.
Yes, your technicians eventually came out, but they arrived with an extremely poor and unprofessional attitude. Even worse, the Wi-Fi is still not installed or operational, meaning I am still without the service I app**** and paid for.
Your technicians themselves could not even give a consistent explanation for why the installation could not be completed. First, they claimed the issue was a tree branch. I then went through the trouble of getting permission from the property owner for the branch to be cut, which was done immediately. After that, I was told it is no longer the branch causing the problem.
When I pointed out that my neighbour is using the exact same service provider without issue, the explanation suddenly changed again. I was told that my neighbour also had issues. When I suggested that you simply install the service and resolve it the same way you allegedly resolved my neighbour’s installation, I was then told that you cannot do that because “management is different.”
How does a company like Jenny Internet use installation teams that are this unprofessional, inconsistent, and clearly lacking the necessary technical skills to perform a basic installation?
Your communication claiming the matter has been resolved is completely inaccurate and misleading.
I am a remote worker and depend on internet access to do my job, and this ongoing failure to install the service is directly affecting my ability to work and earn an income. This situation is beyond frustrating and is becoming completely unacceptable.
Before sending messages claiming issues are resolved, perhaps your company should first ensure that the service has actually been installed and is working.
At this point, the handling of this entire matter reflects extremely poor service, poor communication, and a complete lack of accountability.
That response clearly shows how little you actually know about what is happening on the ground. This matter has NOT been sorted out at all.
Yes, your technicians eventually came out, but they arrived with an extremely poor and unprofessional attitude. Even worse, the Wi-Fi is still not installed or operational, meaning I am still without the service I app**** and paid for.
Your technicians themselves could not even give a consistent explanation for why the installation could not be completed. First, they claimed the issue was a tree branch. I then went through the trouble of getting permission from the property owner for the branch to be cut, which was done immediately. After that, I was told it is no longer the branch causing the problem.
When I pointed out that my neighbour is using the exact same service provider without issue, the explanation suddenly changed again. I was told that my neighbour also had issues. When I suggested that you simply install the service and resolve it the same way you allegedly resolved my neighbour’s installation, I was then told that you cannot do that because “management is different.”
How does a company like Jenny Internet use installation teams that are this unprofessional, inconsistent, and clearly lacking the necessary technical skills to perform a basic installation?
Your communication claiming the matter has been resolved is completely inaccurate and misleading.
I am a remote worker and depend on internet access to do my job, and this ongoing failure to install the service is directly affecting my ability to work and earn an income. This situation is beyond frustrating and is becoming completely unacceptable.
Before sending messages claiming issues are resolved, perhaps your company should first ensure that the service has actually been installed and is working.
At this point, the handling of this entire matter reflects extremely poor service, poor communication, and a complete lack of accountability.
DS
Dhanz S's update12 Mar 2026, 06:27
Reviewer Update
I am honestly shocked to receive your message stating that you are “glad everything has been sorted out.”
That response clearly shows how little you actually know about what is happening on the ground. This matter has NOT been sorted out at all.
Yes, your technicians eventually came out, but they arrived with an extremely poor and unprofessional attitude. Even worse, the Wi-Fi is still not installed or operational, meaning I am still without the service I app**** and paid for.
Your technicians themselves could not even give a consistent explanation for why the installation could not be completed. First, they claimed the issue was a tree branch. I then went through the trouble of getting permission from the property owner for the branch to be cut, which was done immediately. After that, I was told it is no longer the branch causing the problem.
When I pointed out that my neighbour is using the exact same service provider without issue, the explanation suddenly changed again. I was told that my neighbour also had issues. When I suggested that you simply install the service and resolve it the same way you allegedly resolved my neighbour’s installation, I was then told that you cannot do that because “management is different.”
How does a company like Jenny Internet use installation teams that are this unprofessional, inconsistent, and clearly lacking the necessary technical skills to perform a basic installation?
Your communication claiming the matter has been resolved is completely inaccurate and misleading.
I am a remote worker and depend on internet access to do my job, and this ongoing failure to install the service is directly affecting my ability to work and earn an income. This situation is beyond frustrating and is becoming completely unacceptable.
Before sending messages claiming issues are resolved, perhaps your company should first ensure that the service has actually been installed and is working.
At this point, the handling of this entire matter reflects extremely poor service, poor communication, and a complete lack of accountability.
That response clearly shows how little you actually know about what is happening on the ground. This matter has NOT been sorted out at all.
Yes, your technicians eventually came out, but they arrived with an extremely poor and unprofessional attitude. Even worse, the Wi-Fi is still not installed or operational, meaning I am still without the service I app**** and paid for.
Your technicians themselves could not even give a consistent explanation for why the installation could not be completed. First, they claimed the issue was a tree branch. I then went through the trouble of getting permission from the property owner for the branch to be cut, which was done immediately. After that, I was told it is no longer the branch causing the problem.
When I pointed out that my neighbour is using the exact same service provider without issue, the explanation suddenly changed again. I was told that my neighbour also had issues. When I suggested that you simply install the service and resolve it the same way you allegedly resolved my neighbour’s installation, I was then told that you cannot do that because “management is different.”
How does a company like Jenny Internet use installation teams that are this unprofessional, inconsistent, and clearly lacking the necessary technical skills to perform a basic installation?
Your communication claiming the matter has been resolved is completely inaccurate and misleading.
I am a remote worker and depend on internet access to do my job, and this ongoing failure to install the service is directly affecting my ability to work and earn an income. This situation is beyond frustrating and is becoming completely unacceptable.
Before sending messages claiming issues are resolved, perhaps your company should first ensure that the service has actually been installed and is working.
At this point, the handling of this entire matter reflects extremely poor service, poor communication, and a complete lack of accountability.
Jenny Internet's replyOfficial
30 Mar 2026, 09:27Good day
Your case is being escalated as a priority for immediate review by management to ensure a clear resolution path is established and communicated to you without further confusion or delay
Kind Regards Cathy
Your case is being escalated as a priority for immediate review by management to ensure a clear resolution path is established and communicated to you without further confusion or delay
Kind Regards Cathy
Jenny Internet's reply30 Mar 2026, 09:27
Official
Good day
Your case is being escalated as a priority for immediate review by management to ensure a clear resolution path is established and communicated to you without further confusion or delay
Kind Regards Cathy
Your case is being escalated as a priority for immediate review by management to ensure a clear resolution path is established and communicated to you without further confusion or delay
Kind Regards Cathy