1 reviews | Active since Nov 2022
Every time connection problems
I've been with Jenny almost a year. I had very good Internet connection for a few months with no problem . After my neighbour installed their Internet with Jenny I started to receive more drop connection then upstream. Been excellent in the beginning. Now I'm struggling to keep up, sit most of the times without internet. My connection is never stable or in full capacity, seems I been kicked off everytime from sector on hansekop. Support do a good job but never resolve my internet issues permanently, every time a call out is logged a dealer come out, fix Internet only for that day, then connection drop again. Support aren't helpful anymore because problem persist still. Here I wait for dealer to come out again because I sit with a Internet connection that drop everytime, and go off, never had my full 20mbps line . Can Jenny please help me understand as to why must pay for such service. Billing department do a excellent job aswell, but when will I be able to get the service I signed up for?
Thank you for your detailed feedback, and for being with Jenny for nearly a year — we truly appreciate your support.
We're very sorry to hear about the recurring connection issues you've been facing, especially after what was initially a great experience. It’s completely understandable to feel frustrated, especially when the problem continues despite multiple call-outs.
Your concerns about instability, frequent disconnections, and not receiving the full speed of your 20Mbps line are valid and unacceptable. We acknowledge the ongoing inconvenience and want to assure you that this matter is being escalated to our technical team for a deeper investigation into the recurring faults — particularly regarding the sector on Hansekop.
While our support and dealer teams aim to assist promptly, we clearly need a more permanent resolution in your case. Please rest assured that we are prioritising this issue and will be in touch with updates on the next steps to resolve it once and for all.
Thank you for your patience, and we’re committed to delivering the quality of service you rightfully expect.
Kind regards,
Amanda
Best regards,
Thank you for your detailed feedback, and for being with Jenny for nearly a year — we truly appreciate your support.
We're very sorry to hear about the recurring connection issues you've been facing, especially after what was initially a great experience. It’s completely understandable to feel frustrated, especially when the problem continues despite multiple call-outs.
Your concerns about instability, frequent disconnections, and not receiving the full speed of your 20Mbps line are valid and unacceptable. We acknowledge the ongoing inconvenience and want to assure you that this matter is being escalated to our technical team for a deeper investigation into the recurring faults — particularly regarding the sector on Hansekop.
While our support and dealer teams aim to assist promptly, we clearly need a more permanent resolution in your case. Please rest assured that we are prioritising this issue and will be in touch with updates on the next steps to resolve it once and for all.
Thank you for your patience, and we’re committed to delivering the quality of service you rightfully expect.
Kind regards,
Amanda
Best regards,