1 reviews | Active since Jul 2021
Dont ever Join Jenny Internet.
Dont ever take up internet with this people. They never deliver on their so called promises, you constantly being send back and forth. Ive been dealing with a constant service network interruption from June 2024. Ive been on time with payments, never skipped one. The issue has never been resolved. Ive asked them to send out someone to come and take a look at what the reason possibly might be. Same freakin story! We will send someone. No one calls, you have to make contact with them. I hate the person who decided to allow Jenny Internet to ever exist. They good for nothing. My biggest wish for 2025 is that not a single new member/client is added to your books, as this is the worst experience ive ever had with any provider. You people deserve to be without clients. You might get a wake up call. I want my money back and this sh*t service to be cancelled.
We sincerely regret the frustration and disappointment you’ve experienced with our service. We acknowledge that your concerns have not been resolved to your satisfaction, and we deeply apologize for the inconvenience caused.
We take feedback like this very seriously, and we want to make things right. We will immediately escalate your case to the relevant team and ensure that you receive a prompt update on the next steps.
Regarding your request for cancellation and refund, we would like to discuss this with you directly. Please allow us the opportunity to assist you—our team will reach out shortly to address your concerns and find the best way forward.
Once again, we truly apologize for the experience you've had, and we appreciate the chance to resolve this matter.
Best regards,
Amanda Mbatha
We sincerely regret the frustration and disappointment you’ve experienced with our service. We acknowledge that your concerns have not been resolved to your satisfaction, and we deeply apologize for the inconvenience caused.
We take feedback like this very seriously, and we want to make things right. We will immediately escalate your case to the relevant team and ensure that you receive a prompt update on the next steps.
Regarding your request for cancellation and refund, we would like to discuss this with you directly. Please allow us the opportunity to assist you—our team will reach out shortly to address your concerns and find the best way forward.
Once again, we truly apologize for the experience you've had, and we appreciate the chance to resolve this matter.
Best regards,
Amanda Mbatha