AG
Ahmed G
1 reviews | Active since May 2019
20 Jun 2024, 14:10
Do Not Deal With Jenny Internet
By far the worst ISP ive had to deal with. My connection has been down for going on three weeks now and every time i call, they say they are sending a tech out to restore my connection but no one has showed up. no contact has been made with me but the tickets are being closed? try to cancel? no way that i have found yet to even cancel this service provider.
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Jenny Internet's replyOfficial
21 Jun 2024, 08:49Dear Ahmed,
Thank you for bringing your concerns to our attention. We deeply regret the inconvenience you've experienced and understand the frustration caused by the prolonged downtime and lack of communication. This is certainly not the level of service we strive to provide.
I have escalated your complaint, ticket reference number ***, to our Support Manager for urgent resolution. We are committed to addressing your issues promptly and ensuring that your connection is restored as soon as possible. Additionally, we will review our internal processes to prevent such occurrences in the future.
A member of our team will be in touch with you shortly to update you on the status of your service and discuss the next steps. Should you have any further concerns in the meantime, please do not hesitate to reach out to me directly at *** or contact our call centre at ***.
We value your feedback and your patience, and we are dedicated to making things right.
Best regards,
Pierre
Marketing Manager
Jenny Internet
Thank you for bringing your concerns to our attention. We deeply regret the inconvenience you've experienced and understand the frustration caused by the prolonged downtime and lack of communication. This is certainly not the level of service we strive to provide.
I have escalated your complaint, ticket reference number ***, to our Support Manager for urgent resolution. We are committed to addressing your issues promptly and ensuring that your connection is restored as soon as possible. Additionally, we will review our internal processes to prevent such occurrences in the future.
A member of our team will be in touch with you shortly to update you on the status of your service and discuss the next steps. Should you have any further concerns in the meantime, please do not hesitate to reach out to me directly at *** or contact our call centre at ***.
We value your feedback and your patience, and we are dedicated to making things right.
Best regards,
Pierre
Marketing Manager
Jenny Internet
Jenny Internet's reply21 Jun 2024, 08:49
Official
Dear Ahmed,
Thank you for bringing your concerns to our attention. We deeply regret the inconvenience you've experienced and understand the frustration caused by the prolonged downtime and lack of communication. This is certainly not the level of service we strive to provide.
I have escalated your complaint, ticket reference number ***, to our Support Manager for urgent resolution. We are committed to addressing your issues promptly and ensuring that your connection is restored as soon as possible. Additionally, we will review our internal processes to prevent such occurrences in the future.
A member of our team will be in touch with you shortly to update you on the status of your service and discuss the next steps. Should you have any further concerns in the meantime, please do not hesitate to reach out to me directly at *** or contact our call centre at ***.
We value your feedback and your patience, and we are dedicated to making things right.
Best regards,
Pierre
Marketing Manager
Jenny Internet
Thank you for bringing your concerns to our attention. We deeply regret the inconvenience you've experienced and understand the frustration caused by the prolonged downtime and lack of communication. This is certainly not the level of service we strive to provide.
I have escalated your complaint, ticket reference number ***, to our Support Manager for urgent resolution. We are committed to addressing your issues promptly and ensuring that your connection is restored as soon as possible. Additionally, we will review our internal processes to prevent such occurrences in the future.
A member of our team will be in touch with you shortly to update you on the status of your service and discuss the next steps. Should you have any further concerns in the meantime, please do not hesitate to reach out to me directly at *** or contact our call centre at ***.
We value your feedback and your patience, and we are dedicated to making things right.
Best regards,
Pierre
Marketing Manager
Jenny Internet