JB
Jeanette B

1 reviews | Active since Dec 2019

21 Oct 2020, 09:54

Dissatisfied customer

I would give them minus 0. I cancelled by contract with them in on the 5th of June after experiencing endless problems which there consultant Morne could not sort out. My ticket number was ***. Ever since they have notified me that my account was suspended but i get billed every month. I dont know how they expect me to pay for a service im not using. Nobody bother to contact me and i have moved to a new service provided in the beginning of June 2020 already. I cancelled on the 5th of June 2020, 5 days after paying them in full for June 2020 but i still owe them. Now all of a sudden i owe them R3029.00 for a service that i cancelled in June and they suspended. I need to consult my attorney over this. This is unacceptable.

0
Replies (3)
Jenny Internet
Jenny Internet's reply21 Oct 2020, 10:03
Official
Good Day Jeanette we would like to apologize for the inconvenience caused by this, Kindly note we will contact you shortly to resolve this : ***  is your ticket reference 
Jenny Internet
Jenny Internet's reply21 Oct 2020, 10:36
Official
Hi Jeanette As per our conversation, I will contact you again at 1pm Kind Regards 
JB
Jeanette B's update26 Oct 2020, 10:20
Reviewer Update
I want to say thank you to Mbali who sorted this matter out for me. I'm really greatfull as she took the time to listen to my concerns and went the extra mile to help and assist me. Society need more people like you dear.