SR
Santie R
1 reviews | Active since Nov 2011
01 Dec 2025, 19:53
Constant slow internet!!
I am living in Eloff. The internet is slow on a regular basis. I pay for 16mb/s, but it rarely to never reach that speed! You keep logging fault calls, but when it is repaired it doesn't last long!!
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Jenny Internet's replyOfficial
02 Dec 2025, 15:29 Thank you for your feedback. We sincerely apologize for the ongoing issues with your internet speed — this is not the level of service we aim to provide. We understand how frustrating it is to pay for a 16 Mb/s connection and not consistently receive it, despite multiple fault reports. Reference number ***
Regards
Cathy Bester
Regards
Cathy Bester
Best regards,
Jenny Internet's reply02 Dec 2025, 15:29
Official
Thank you for your feedback. We sincerely apologize for the ongoing issues with your internet speed — this is not the level of service we aim to provide. We understand how frustrating it is to pay for a 16 Mb/s connection and not consistently receive it, despite multiple fault reports. Reference number ***
Regards
Cathy Bester
Regards
Cathy Bester
Best regards,