1 reviews | Active since Apr 2017

13 Jul 2018, 19:56

Constant Poor Internet speed

Item: Jenny Internet
Rating: 1
Author: Quintin B

Internet speed not as advertised. Been with them for more than a year and once a month you have to complain about speeds not being up to standard. They'll fix it when you complain but you will get the same decrease in speed within a couple of days. You pay a premium price, yet the service is far less than average.

Helpful (0)

Replies (5)

Jenny Internet's replyOfficial

16 Jul 2018, 15:26

Dear Valued Client

Thank you for taking my call and bringing this to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-07-11-279

A technician has been assigned to investigate this are in the process.

Kind Regards

Jenny Internet

Best regards,

Jenny Internet's reply16 Jul 2018, 15:26

Official

Dear Valued Client

Thank you for taking my call and bringing this to our attention.

This is the first time we are aware of any issues that you have been experiencing as there have been no previous support tickets logged.

A new support ticket has been logged with ***-07-11-279

A technician has been assigned to investigate this are in the process.

Kind Regards

Jenny Internet

Best regards,

Quintin B's updateReviewer Update

07 Aug 2018, 20:37

Okay now this will be the second time you are aware of this. After "fixing" my problem, less than a month ago the same **** occurs. The call centre and your "technicians/sales rep" does not come back to me within 5 days. I pay a premium price for a service that I'm not getting.

Quintin B's update07 Aug 2018, 20:37

Reviewer Update

Jenny Internet's replyOfficial

08 Aug 2018, 08:28

Good Morning Quintin,

We do apologize for any inconvenience caused.

Our Support department is hard at work to solve your issue as soon as possible.

Kind Regards,

Jenny Internet

Best regards,

Jenny Internet's reply08 Aug 2018, 08:28

Official

Good Morning Quintin,

We do apologize for any inconvenience caused.

Our Support department is hard at work to solve your issue as soon as possible.

Kind Regards,

Jenny Internet

Best regards,

Quintin B's updateReviewer Update

13 Aug 2018, 17:38

Still no traction on this issue. It has been more than 13 continuous days that I'm paying for no service. Will I get a refund? Probably not. Will I cancel my contract? Yes. This is without a doubt the worst service provider.

Quintin B's update13 Aug 2018, 17:38

Reviewer Update

Jenny Internet's replyOfficial

14 Aug 2018, 08:13

Dear Valued Client,

Thank you for bringing this to our attention.

Richard has been in contact to arrange with you for your problem to be sorted out as soon as possible.

A technician has been assigned to investigate this are in the process of fixing you're problem on-site.

Kind Regards

Jenny Internet

Best regards,

Jenny Internet's reply14 Aug 2018, 08:13

Official

Dear Valued Client,

Thank you for bringing this to our attention.

Richard has been in contact to arrange with you for your problem to be sorted out as soon as possible.

A technician has been assigned to investigate this are in the process of fixing you're problem on-site.

Kind Regards

Jenny Internet

Best regards,