SF
Saadigha F
1 reviews | Active since Jul 2024
06 Jul 2024, 09:54
Cancellation
Since Jenny toke over from Brandwacht It. I have been having issues, I requested multipale times to have my service cancelled. I am being billed with an arrears amount of which no one can explain, Ive send emails, requesting the service to be cancelled. I no longer want any deqlings with this provider.
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Replies (1)
Jenny Internet's replyOfficial
06 Jul 2024, 13:16Hi Saadigha,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced since we transitioned from Brandwacht IT.
To resolve this matter promptly, I have escalated your issue to our Finance Department under reference number ***. They will thoroughly review your account and address both the cancellation request and the arrears issue. You can expect a detailed response and resolution from them shortly.
In the meantime, if you have any additional information or documentation that could assist us in expediting this process, please feel free to share it with me.
Once again, I apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind regards,
Pierre Cloete
***
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced since we transitioned from Brandwacht IT.
To resolve this matter promptly, I have escalated your issue to our Finance Department under reference number ***. They will thoroughly review your account and address both the cancellation request and the arrears issue. You can expect a detailed response and resolution from them shortly.
In the meantime, if you have any additional information or documentation that could assist us in expediting this process, please feel free to share it with me.
Once again, I apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind regards,
Pierre Cloete
***
Jenny Internet's reply06 Jul 2024, 13:16
Official
Hi Saadigha,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced since we transitioned from Brandwacht IT.
To resolve this matter promptly, I have escalated your issue to our Finance Department under reference number ***. They will thoroughly review your account and address both the cancellation request and the arrears issue. You can expect a detailed response and resolution from them shortly.
In the meantime, if you have any additional information or documentation that could assist us in expediting this process, please feel free to share it with me.
Once again, I apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind regards,
Pierre Cloete
***
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced since we transitioned from Brandwacht IT.
To resolve this matter promptly, I have escalated your issue to our Finance Department under reference number ***. They will thoroughly review your account and address both the cancellation request and the arrears issue. You can expect a detailed response and resolution from them shortly.
In the meantime, if you have any additional information or documentation that could assist us in expediting this process, please feel free to share it with me.
Once again, I apologize for the inconvenience caused and appreciate your patience as we work to resolve this matter.
Kind regards,
Pierre Cloete
***