1 reviews | Active since Jan 2024
Can not recommend
This may be the worst internet provider I have had the displeasure of using.
Due to months of consistent lack of connection and substandard speeds, I have elected to cancel this account due to Jenny's seemingly inability to fulfill their contractual obligations as a service provider. Only further exacerbated by their customer care agents logging service requests to immediately close the request and log it as resolved. Without assistance or follow up.
Do you think they will be sorry to see me go and try and make the process quick and painless? Nope- they attempt to deduct a R1500 "cancelation fee" from my account which I disputed via email once I receive the alleged invoice (an email they did not acknowledge receipt of, mind you.)
If you enjoy slow internet with bad customer service, this is the provider for you!
We’re truly sorry to hear about your experience and the frustration you’ve faced — this is not the level of service we aim to deliver. We completely understand how disappointing it must be to experience ongoing connectivity issues and then feel unsupported during the resolution process.
We’d really like the opportunity to make this right for you and ensure your concerns are properly addressed.
Kind regards,
Amanda
We’re truly sorry to hear about your experience and the frustration you’ve faced — this is not the level of service we aim to deliver. We completely understand how disappointing it must be to experience ongoing connectivity issues and then feel unsupported during the resolution process.
We’d really like the opportunity to make this right for you and ensure your concerns are properly addressed.
Kind regards,
Amanda