mM
mantele M
1 reviews | Active since Aug 2017
23 Jul 2024, 14:06
BAD SERVICE WOULDN'T RECOMMEND THEM!
I pay R700 for internet that buffers every **** day, I ave never had peaceful streaming since the beginning of April I call in and the consultants will always say “when we check for our side everything is fine” would I call if everything wa okay???
I was **** to by one of their consultants that I would get a cut on my premiums as the whole of June my internet wasn’t working when I remind them no one knows a thing!!!
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Jenny Internet's replyOfficial
08 Apr 2025, 09:25Dear Mantele,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating buffering and connectivity issues can be, especially when you rely on a stable connection for streaming.
Please know that this is not the experience we aim to provide our customers. We would like to resolve this issue as quickly as possible and ensure you are receiving the service you deserve. Could you kindly provide us with your account details or contact information so that we can investigate your concerns further? Our team is committed to addressing any service interruptions and resolving this matter to your satisfaction.
We also want to apologize for any miscommunication regarding the premium adjustment you mentioned. We will investigate this issue and ensure that you are properly informed about any possible adjustments.
Thank you again for bringing this to our attention. We look forward to resolving this for you.
Best regards,
Amanda
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating buffering and connectivity issues can be, especially when you rely on a stable connection for streaming.
Please know that this is not the experience we aim to provide our customers. We would like to resolve this issue as quickly as possible and ensure you are receiving the service you deserve. Could you kindly provide us with your account details or contact information so that we can investigate your concerns further? Our team is committed to addressing any service interruptions and resolving this matter to your satisfaction.
We also want to apologize for any miscommunication regarding the premium adjustment you mentioned. We will investigate this issue and ensure that you are properly informed about any possible adjustments.
Thank you again for bringing this to our attention. We look forward to resolving this for you.
Best regards,
Amanda
Jenny Internet's reply08 Apr 2025, 09:25
Official
Dear Mantele,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating buffering and connectivity issues can be, especially when you rely on a stable connection for streaming.
Please know that this is not the experience we aim to provide our customers. We would like to resolve this issue as quickly as possible and ensure you are receiving the service you deserve. Could you kindly provide us with your account details or contact information so that we can investigate your concerns further? Our team is committed to addressing any service interruptions and resolving this matter to your satisfaction.
We also want to apologize for any miscommunication regarding the premium adjustment you mentioned. We will investigate this issue and ensure that you are properly informed about any possible adjustments.
Thank you again for bringing this to our attention. We look forward to resolving this for you.
Best regards,
Amanda
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our service. We understand how frustrating buffering and connectivity issues can be, especially when you rely on a stable connection for streaming.
Please know that this is not the experience we aim to provide our customers. We would like to resolve this issue as quickly as possible and ensure you are receiving the service you deserve. Could you kindly provide us with your account details or contact information so that we can investigate your concerns further? Our team is committed to addressing any service interruptions and resolving this matter to your satisfaction.
We also want to apologize for any miscommunication regarding the premium adjustment you mentioned. We will investigate this issue and ensure that you are properly informed about any possible adjustments.
Thank you again for bringing this to our attention. We look forward to resolving this for you.
Best regards,
Amanda