Bad Service

I am expressing my dissatisfaction with the service I have received from Jenny Africa over the past few weeks. Despite my attempts to resolve ongoing issues, I am yet to receive any adequate support or communication from your team. (See history of the past 3/4 weeks) I'm on a 100mbps download contract, but I get less than 10mbps with below 1mbps upload speed. (See last test)

I have been in contact with people from Jenny (NN) to address my concerns related to my internet service. However, I still need effective assistance. Most frustratingly, I have not received any replies or follow-ups from your team for an entire week of having bad internet and no resolving of my issues since 3/4 weeks ago.

Furthermore, I have made several attempts to reach out to a manager regarding my concerns, only to be informed each time that they are unavailable. This lack of communication is highly disappointing and does not reflect the level of service I expected from your company.

I would appreciate it if you could acknowledge this message and provide a prompt response outlining the steps that will be taken to resolve my issues.