1 reviews | Active since Jul 2023
bad service and customer handling
In July I paid for installation the amount of 599 as per the quotation I received from them.. then the technicians came for installation but had encountered problems and he couldn't finish which I also communicated with them that I don't have any services things are not completed. then they send another tech who also tried but failed... to my surprise I get a bill of 750 month end August then I contact them and they say they will fix the problem and work on crediting me but nothing till again I get a bill of 1200.. after I requested for my refund.. they will call and say they are going to refund and fix my account but they will still send me a bill and never attend to my queries... should I pay for services I never received from them or should I get my refund back
Thank you for sharing your experience, and we deeply apologize for the inconvenience you've faced. We understand how frustrating it must be to pay for services that were not completed, and we’re here to resolve this issue as quickly as possible.
We have processed your refund request, and I can confirm that your refund will be issued today or by tomorrow at the latest. We are committed to ensuring that the amount you’ve paid is fully returned.
Once again, we apologize for the confusion and lack of communication, and we appreciate your patience. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Amanda
Thank you for sharing your experience, and we deeply apologize for the inconvenience you've faced. We understand how frustrating it must be to pay for services that were not completed, and we’re here to resolve this issue as quickly as possible.
We have processed your refund request, and I can confirm that your refund will be issued today or by tomorrow at the latest. We are committed to ensuring that the amount you’ve paid is fully returned.
Once again, we apologize for the confusion and lack of communication, and we appreciate your patience. If you have any further questions or concerns, please don’t hesitate to reach out.
Kind regards,
Amanda