NS
Nomathamsanqa S
1 reviews | Active since Aug 2016
21 Dec 2025, 08:52
Bad Service
Such a bad service from Jenny these days. Since September I have been logging a request every single day,but they can't get to the bottom of my problem. Last week I was told that it's my package that's causing the problem,the very same package that I have been using for years and never had a problem with. They gave me a free trail of 5days on a new package but still I experienced the very same problem with the new package. So it shows that the package that I have been using all these years is not the one causing the internet problem..
So I want to know if ever I will get help or this calls for me to cancel my subscription,because I can't be struggling like this as if I'm not paying my monthly premiums..
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Replies (1)
Jenny Internet's replyOfficial
06 Jan 2026, 07:21 Good day, Thank you for taking the time to share your experience. We sincerely apologize for the ongoing frustration you’ve had since September — this is certainly not the level of service we aim to provide. We understand how concerning it is to log daily requests without a permanent resolution, especially when you’ve been a loyal customer for years. We also acknowledge your point regarding the package change and appreciate you giving the trial period a chance. Your feedback clearly indicates that the package itself is not the root cause of the issue. We would like the opportunity to escalate this matter for a thorough technical investigation to identify and resolve the underlying problem. Please share your account number or contact details so we can review your case urgently and provide you with a clear update. We value your support and would like to restore your confidence in our service rather than see you cancel. Kind regards,
Cathy Bester
Cathy Bester
Jenny Internet's reply06 Jan 2026, 07:21
Official
Good day, Thank you for taking the time to share your experience. We sincerely apologize for the ongoing frustration you’ve had since September — this is certainly not the level of service we aim to provide. We understand how concerning it is to log daily requests without a permanent resolution, especially when you’ve been a loyal customer for years. We also acknowledge your point regarding the package change and appreciate you giving the trial period a chance. Your feedback clearly indicates that the package itself is not the root cause of the issue. We would like the opportunity to escalate this matter for a thorough technical investigation to identify and resolve the underlying problem. Please share your account number or contact details so we can review your case urgently and provide you with a clear update. We value your support and would like to restore your confidence in our service rather than see you cancel. Kind regards,
Cathy Bester
Cathy Bester