cS
chanelle S
1 reviews | Active since Aug 2020
07 Jan 2025, 19:07
BAD SERVICE !!!
Very Bad service. I am so disapointed on the service that im currently getting from Jenny internet. I have been with them for 5 years already never had any issues since Friday after they came and install an new router my wifi has not been working . It says connected but not working and after a few minutes is says connected without internet. Had to pay call out fee and still not been assisted or sorted. I will never ever recommended Jennys to any one.
Helpful (0)
Replies (1)0
Replies (1)
Jenny Internet's replyOfficial
08 Jan 2025, 10:41Dear Chanelle,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, especially after being a loyal customer for 5 years. Your trust in us is something we value greatly, and we deeply regret falling short of your expectations.
It’s concerning to hear about the issues with your new router and the lack of resolution despite the call-out. This is not the level of service we strive to provide. We’d like to make things right as quickly as possible.
Our technical support team will prioritize your case immediately.
We’re committed to restoring your connection and earning back your trust. Thank you for bringing this to our attention, and we’ll do our best to ensure a better experience moving forward.
Best regards
Amanda
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, especially after being a loyal customer for 5 years. Your trust in us is something we value greatly, and we deeply regret falling short of your expectations.
It’s concerning to hear about the issues with your new router and the lack of resolution despite the call-out. This is not the level of service we strive to provide. We’d like to make things right as quickly as possible.
Our technical support team will prioritize your case immediately.
We’re committed to restoring your connection and earning back your trust. Thank you for bringing this to our attention, and we’ll do our best to ensure a better experience moving forward.
Best regards
Amanda
Jenny Internet's reply08 Jan 2025, 10:41
Official
Dear Chanelle,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, especially after being a loyal customer for 5 years. Your trust in us is something we value greatly, and we deeply regret falling short of your expectations.
It’s concerning to hear about the issues with your new router and the lack of resolution despite the call-out. This is not the level of service we strive to provide. We’d like to make things right as quickly as possible.
Our technical support team will prioritize your case immediately.
We’re committed to restoring your connection and earning back your trust. Thank you for bringing this to our attention, and we’ll do our best to ensure a better experience moving forward.
Best regards
Amanda
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced, especially after being a loyal customer for 5 years. Your trust in us is something we value greatly, and we deeply regret falling short of your expectations.
It’s concerning to hear about the issues with your new router and the lack of resolution despite the call-out. This is not the level of service we strive to provide. We’d like to make things right as quickly as possible.
Our technical support team will prioritize your case immediately.
We’re committed to restoring your connection and earning back your trust. Thank you for bringing this to our attention, and we’ll do our best to ensure a better experience moving forward.
Best regards
Amanda