PK
Phumza K
1 reviews | Active since Jan 2025
26 May 2025, 14:28
Bad service
My wifi is not connecting to internet I inform them friday and I was told the technician is coming till today I had to go to the office today because I dnt have internet, the money I pay for this wifi is very expensive and their services is very poor they dont care about their customers but when payment is due the disconnect you immediately I am frustrated and will never use or recommend it to anyon😡😡😡😡😡
Helpful (0)
Replies (5)0
Replies (5)
Jenny Internet's replyOfficial
26 May 2025, 14:31Dear Phumza,
Thank you for your feedback. We're truly sorry for the inconvenience and frustration you've experienced with your internet connection and the delay in technician support. This is not the standard of service we aim to provide.
We understand how disruptive this has been, especially when you’re paying for a service that you expect to work reliably. Your concern has been escalated to our technical support team for urgent attention, and we are actively working to resolve the issue.
We appreciate your patience and will do our best to restore your service as quickly as possible.
Kind regards,
Amanda
Thank you for your feedback. We're truly sorry for the inconvenience and frustration you've experienced with your internet connection and the delay in technician support. This is not the standard of service we aim to provide.
We understand how disruptive this has been, especially when you’re paying for a service that you expect to work reliably. Your concern has been escalated to our technical support team for urgent attention, and we are actively working to resolve the issue.
We appreciate your patience and will do our best to restore your service as quickly as possible.
Kind regards,
Amanda
Jenny Internet's reply26 May 2025, 14:31
Official
Dear Phumza,
Thank you for your feedback. We're truly sorry for the inconvenience and frustration you've experienced with your internet connection and the delay in technician support. This is not the standard of service we aim to provide.
We understand how disruptive this has been, especially when you’re paying for a service that you expect to work reliably. Your concern has been escalated to our technical support team for urgent attention, and we are actively working to resolve the issue.
We appreciate your patience and will do our best to restore your service as quickly as possible.
Kind regards,
Amanda
Thank you for your feedback. We're truly sorry for the inconvenience and frustration you've experienced with your internet connection and the delay in technician support. This is not the standard of service we aim to provide.
We understand how disruptive this has been, especially when you’re paying for a service that you expect to work reliably. Your concern has been escalated to our technical support team for urgent attention, and we are actively working to resolve the issue.
We appreciate your patience and will do our best to restore your service as quickly as possible.
Kind regards,
Amanda
PK
Phumza K's updateReviewer Update
27 May 2025, 12:27Amanda will you please tell me what do I need to do in order for me to get help from jenny internet because no one has made contact or came to my house
I need wifi connection that I paid gor its not like you giving me this for free I paid for this if you cant assist please bring back my money I can go somewhere else please
I need wifi connection that I paid gor its not like you giving me this for free I paid for this if you cant assist please bring back my money I can go somewhere else please
PK
Phumza K's update27 May 2025, 12:27
Reviewer Update
Amanda will you please tell me what do I need to do in order for me to get help from jenny internet because no one has made contact or came to my house
I need wifi connection that I paid gor its not like you giving me this for free I paid for this if you cant assist please bring back my money I can go somewhere else please
I need wifi connection that I paid gor its not like you giving me this for free I paid for this if you cant assist please bring back my money I can go somewhere else please
Jenny Internet's replyOfficial
27 May 2025, 12:48Hi Phumza
Please note we are in communication with Zintle Bhomela who is linked to the customer profile that you provided to us
Regards
Please note we are in communication with Zintle Bhomela who is linked to the customer profile that you provided to us
Regards
Jenny Internet's reply27 May 2025, 12:48
Official
Hi Phumza
Please note we are in communication with Zintle Bhomela who is linked to the customer profile that you provided to us
Regards
Please note we are in communication with Zintle Bhomela who is linked to the customer profile that you provided to us
Regards
PK
Phumza K's updateReviewer Update
27 May 2025, 16:42Sweetheart Zintle is my daughter she open the account under her name but its my acc and She just told me now that she dd receive a call from Jenny and she was told same thing u told me Friday about the technician so please don't come and play smart with me sort out your issue with your technician or pay my money so I can go somewhere else please…
PK
Phumza K's update27 May 2025, 16:42
Reviewer Update
Sweetheart Zintle is my daughter she open the account under her name but its my acc and She just told me now that she dd receive a call from Jenny and she was told same thing u told me Friday about the technician so please don't come and play smart with me sort out your issue with your technician or pay my money so I can go somewhere else please…
PK
Phumza K's updateReviewer Update
28 May 2025, 03:59Amanda can go n check if my details on the profile of the account are not there because you are communicating with me when it comes to payment reminder . I am so surprise now you only have Zintles details on the account
When I came back from work she told me she has been told the technician is not pickin up the phone , thats is not our issue all we want is connection please
I fail to understand you because when its payment time you do not have issues and you disconnect your services immediately now I want my money to go somewhere else please thats all I wants now
Cause I only use your services for 2 weeks this month I still have another 2 weeks before another payment due date
When I came back from work she told me she has been told the technician is not pickin up the phone , thats is not our issue all we want is connection please
I fail to understand you because when its payment time you do not have issues and you disconnect your services immediately now I want my money to go somewhere else please thats all I wants now
Cause I only use your services for 2 weeks this month I still have another 2 weeks before another payment due date
PK
Phumza K's update28 May 2025, 03:59
Reviewer Update
Amanda can go n check if my details on the profile of the account are not there because you are communicating with me when it comes to payment reminder . I am so surprise now you only have Zintles details on the account
When I came back from work she told me she has been told the technician is not pickin up the phone , thats is not our issue all we want is connection please
I fail to understand you because when its payment time you do not have issues and you disconnect your services immediately now I want my money to go somewhere else please thats all I wants now
Cause I only use your services for 2 weeks this month I still have another 2 weeks before another payment due date
When I came back from work she told me she has been told the technician is not pickin up the phone , thats is not our issue all we want is connection please
I fail to understand you because when its payment time you do not have issues and you disconnect your services immediately now I want my money to go somewhere else please thats all I wants now
Cause I only use your services for 2 weeks this month I still have another 2 weeks before another payment due date